Network Operation Centre , NOC Engineer

Location Bangalore Job Role NOC Engineer We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them. Experience 1-3 years Key responsibilities Member of 247 Network operations team working on rotating shift basis. First-level technical support for Telesigns servers & network. Monitoring, troubleshooting and alert handling related to Telesigns servers and networks data centres worldwide. Support traffic moves based on technical, business and operational response drivers. Collect and analyze forensic information related to issues, alerts or customer escalations. Fix issues and/or escalate to on-call staff. Respond to solve alerts where possible and escalate when needed and insure ownership is correctly assigned. Execute monthly Linux patching procedures. Diagnose technical problems using internal tools, database queries and log file analysis and identify solutions for recurring issue. Monitor and improve our systems and perform data analysis. Suggest and improve system monitoring and self-healing processes. Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required. Successfully handle multiple priorities in work with customers. Collaborate with technical peers in order to improve efficiency and satisfaction of customer support. Ensure customers are satisfied with the effectiveness and efficiency of the support they receive. Requirements Ability to work in shifts (24/7 shift schedule). IV/VI level of education Fluent in English, verbal and written Advance knowledge of: Linux (such as working from the CLI), SQL (including analysis of data stored in databases) and networking (TCP/IP, HTTP and other common Internet protocols) 1 3 years of relevant experience Strong customer and service orientation Very strong analytical and problem-solving skills High attention to detail Ability to work well under pressure and be able to work both independently and as part of a team Self-organized and proactive approach with excellent communication skills Successfully handle multiple priorities and ability to handle stressful situations Preferred Qualifications Working understanding of any of basic technical concepts of REST API, SQL , Cassandra ,ELK, AWS, Python Familiarity with Atlassian tools (JIRA, Status Page), Kibana, Grafana, Confluence will be treated as advantage Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem) IT related certifications a plus. Email careers@routemobile.com Location Bangalore Job Role NOC Engineer We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them. Experience 1-3 years Key responsibilities Member of 247 Network operations team working on rotating shift basis. First-level technical support for Telesigns servers & network. Monitoring, troubleshooting and alert handling related to Telesigns servers and networks data centres worldwide. Support traffic moves based on technical, business and operational response drivers. Collect and analyze forensic information related to issues, alerts or customer escalations. Fix issues and/or escalate to on-call staff. Respond to solve alerts where possible and escalate when needed and insure ownership is correctly assigned. Execute monthly Linux patching procedures. Diagnose technical problems using internal tools, database queries and log file analysis and identify solutions for recurring issue. Monitor and improve our systems and perform data analysis. Suggest and improve system monitoring and self-healing processes. Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required. Successfully handle multiple priorities in work with customers. Collaborate with technical peers in order to improve efficiency and satisfaction of customer support. Ensure customers are satisfied with the effectiveness and efficiency of the support they receive. Requirements Ability to work in shifts (24/7 shift schedule). IV/VI level of education Fluent in English, verbal and written Advance knowledge of: Linux (such as working from the CLI), SQL (including analysis of data stored in databases) and networking (TCP/IP, HTTP and other common Internet protocols) 1 3 years of relevant experience Strong customer and service orientation Very strong analytical and problem-solving skills High attention to detail Ability to work well under pressure and be able to work both independently and as part of a team Self-organized and proactive approach with excellent communication skills Successfully handle multiple priorities and ability to handle stressful situations Preferred Qualifications Worki