Workflow Automation Specialist

As a Workflow Automation Specialist at our company, your role will involve streamlining and automating business processes across CRM, customer communication, reporting, and operational systems. Your responsibilities will include: - Designing, building, and maintaining automation workflows across various business functions - Automating lead assignment, follow-ups, notifications, customer communication, and reporting processes - Reducing manual work by implementing scalable automation solutions - Configuring and maintaining integrations between CRM systems and third-party applications - Supporting API-based data synchronization and troubleshooting workflow failures and integration issues - Analyzing business processes to identify automation opportunities and improve operational efficiency - Documenting workflows, automation logic, and SOPs - Monitoring workflow performance and resolving automation errors, sync failures, and operational issues Required skills for this role include: - Experience with automation platforms like Zapier, Make.com, Pabbly Connect, Intercom, WebEngage, or similar tools - Understanding of workflow automation concepts and exposure to APIs, Webhooks, and Integrations - Strong problem-solving skills and a process-oriented mindset Preferred skills include: - CRM experience (Salesforce, HubSpot, Zoho) - Basic SQL and Basic Python or JavaScript knowledge - User Acceptance Testing (UAT) and testing experience In addition to the above responsibilities and qualifications, the annual salary for this position ranges from 1,200,000.00 to 1,500,000.00. Please provide your current CTC, notice period, and be prepared to work in person at the specified work location. As a Workflow Automation Specialist at our company, your role will involve streamlining and automating business processes across CRM, customer communication, reporting, and operational systems. Your responsibilities will include: - Designing, building, and maintaining automation workflows across various business functions - Automating lead assignment, follow-ups, notifications, customer communication, and reporting processes - Reducing manual work by implementing scalable automation solutions - Configuring and maintaining integrations between CRM systems and third-party applications - Supporting API-based data synchronization and troubleshooting workflow failures and integration issues - Analyzing business processes to identify automation opportunities and improve operational efficiency - Documenting workflows, automation logic, and SOPs - Monitoring workflow performance and resolving automation errors, sync failures, and operational issues Required skills for this role include: - Experience with automation platforms like Zapier, Make.com, Pabbly Connect, Intercom, WebEngage, or similar tools - Understanding of workflow automation concepts and exposure to APIs, Webhooks, and Integrations - Strong problem-solving skills and a process-oriented mindset Preferred skills include: - CRM experience (Salesforce, HubSpot, Zoho) - Basic SQL and Basic Python or JavaScript knowledge - User Acceptance Testing (UAT) and testing experience In addition to the above responsibilities and qualifications, the annual salary for this position ranges from 1,200,000.00 to 1,500,000.00. Please provide your current CTC, notice period, and be prepared to work in person at the specified work location.