Source description
About the role
Job Role: - Laptop Support Technician Qualifications Required: - Minimum education: 10th / 12th Standard / Diploma in IT Diploma in Computer Hardware & Networking preferred from any recognized institute Freshers/Candidates with 6+ months of Desktop/Laptop support experience will be given preference. Key Skills & Responsibilities : - Proficient in MS Office activation, Photoshop and software installation Ability to set up wireless printers and routers Strong skills in Laptop & Desktop diagnosis and troubleshooting (Basic L1 Level) Demonstrate laptops and confidently explain product features to customers Achieve assigned monthly sales and service targets Build trust and deal with customers confidently Ensure every Croma laptop buyer is informed about Zip Services and actively promote relevant service packages Work Schedule: - Shift Timing: 12:30 PM – 8:30/9:00 PM Working Days: Saturdays & Sundays are mandatory Weekly off available between Monday – Friday Store remains open on festival days; compensatory leave will be provided later.