Principal Product Manager, AI

As a Principal Product Manager, AI at JustCall, you will be responsible for owning the product strategy and execution behind JustCall's AI native communication platform. This role is crucial in shaping the roadmap for AI Voice Agent (AIVA), AI Conversation Intelligence, and upcoming AI products to create AI experiences that customers trust and rely on daily. Your deep hands-on product leadership will involve defining the product vision, collaborating with Engineering, Design, and AI leadership, and ensuring the delivery of AI experiences that customers trust. Key Responsibilities: - Own the product strategy and roadmap for JustCall's AI portfolio, including AIVA and AI Conversation Intelligence. - Translate customer problems into actionable product decisions and stay closely connected to customers by participating in real calls and discovery sessions. - Partner with Engineering and AI leadership on architecture decisions, model selection, and ensuring the quality bar for AI experiences. - Drive go-to-market strategies for AI products in collaboration with Marketing, Sales, and Customer Success teams. Qualifications Required: - 7+ years of product management experience in SaaS, AI/ML, or platform products, with a proven track record of owning customer-facing products end to end. - Experience in shipping AI-powered products at scale and strong awareness of the AI ecosystem. - Technical fluency to collaborate effectively with engineers on model selection, eval frameworks, and other technical aspects. - Deep customer empathy, operational rigor, and comfort in fast-moving environments where ambiguity is common. If you have experience in adjacent spaces like CCaaS, CPaaS, CRM, or conversation intelligence, understand platform transitions to AI-native, possess founder instincts, or have worked on voice or telephony products, these edges will be beneficial. About JustCall: JustCall, SaaS Labs' flagship product, is utilized by 6,000+ businesses in 70+ countries for customer conversations. Backed by Peak XV and Base10 Partners, JustCall is aiming to reach $100M ARR with a dedicated team and strong infrastructure. If you are ready to make an impact and shape the future of AI products at JustCall, we would love to discuss this opportunity with you. Please note that SaaS Labs is an equal opportunity employer, committed to building diverse teams and making employment decisions based on merit without discrimination. As a Principal Product Manager, AI at JustCall, you will be responsible for owning the product strategy and execution behind JustCall's AI native communication platform. This role is crucial in shaping the roadmap for AI Voice Agent (AIVA), AI Conversation Intelligence, and upcoming AI products to create AI experiences that customers trust and rely on daily. Your deep hands-on product leadership will involve defining the product vision, collaborating with Engineering, Design, and AI leadership, and ensuring the delivery of AI experiences that customers trust. Key Responsibilities: - Own the product strategy and roadmap for JustCall's AI portfolio, including AIVA and AI Conversation Intelligence. - Translate customer problems into actionable product decisions and stay closely connected to customers by participating in real calls and discovery sessions. - Partner with Engineering and AI leadership on architecture decisions, model selection, and ensuring the quality bar for AI experiences. - Drive go-to-market strategies for AI products in collaboration with Marketing, Sales, and Customer Success teams. Qualifications Required: - 7+ years of product management experience in SaaS, AI/ML, or platform products, with a proven track record of owning customer-facing products end to end. - Experience in shipping AI-powered products at scale and strong awareness of the AI ecosystem. - Technical fluency to collaborate effectively with engineers on model selection, eval frameworks, and other technical aspects. - Deep customer empathy, operational rigor, and comfort in fast-moving environments where ambiguity is common. If you have experience in adjacent spaces like CCaaS, CPaaS, CRM, or conversation intelligence, understand platform transitions to AI-native, possess founder instincts, or have worked on voice or telephony products, these edges will be beneficial. About JustCall: JustCall, SaaS Labs' flagship product, is utilized by 6,000+ businesses in 70+ countries for customer conversations. Backed by Peak XV and Base10 Partners, JustCall is aiming to reach $100M ARR with a dedicated team and strong infrastructure. If you are ready to make an impact and shape the future of AI products at JustCall, we would love to discuss this opportunity with you. Please note that SaaS Labs is an equal opportunity employer, committed to building diverse teams and making employment decisions based on merit without discrimination.