Customer Support

About the internship: Selected intern's day-to-day responsibilities include: 1)Assist in researching and identifying solutions to common software issues under the guidance of senior team members. 2)Support customer interactions via email/chat, helping gather information and understand the nature of reported issues. 3)Help track and update issue logs, ensuring records are accurate and current. 4)Learn and follow escalation protocols for routing unresolved issues to the appropriate internal teams. 5)Shadow and assist with guiding clients through basic troubleshooting steps. 6)Document interactions, issues, and resolutions in internal systems as directed. 7)Assist with follow-up communications to confirm issues have been resolved to the client's satisfaction. 8)Support the preparation of support activity reports and trackers. 9)Help maintain and organize internal knowledge base articles, manuals, and best-practice notes. 10)Observe and assist in customer onboarding activities, including setup support and initial training sessions. 11)Take on increasing ownership of support tickets as skills and confidence develop. Who can apply: Only those candidates can apply who: are available for the part time job/internship can start the part time job/internship between 10th Jul'26 and 14th Aug'26 are available for duration of 6 months have relevant skills and interests * Women wanting to start/restart their career can also apply. Stipend: INR₹ 10,000 - 15,000 /month Deadline: 2026-08-11 23:59:59 Skills required: English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Telugu Proficiency (Spoken), Tamil Proficiency (Spoken), Kannada Proficiency (Spoken), Effective Communication and Google Sheets Other Requirements: 1. Currently pursuing or recently completed a degree in a related field (any stream; technical/IT background is a plus). 2. Strong willingness to learn and a genuine interest in customer support or technical troubleshooting. 3. Good communication skills, both written and verbal. 4. Proficiency in at least one of the following languages: Hindi, Kannada, or Tamil (in addition to English). 5. Basic problem-solving ability and attention to detail. 6. Comfortable working with computers, software tools, and learning new systems quickly. 7. Ability to manage time and follow through on assigned tasks. About Company: We help health, safety & operations heads of large enterprises have a peaceful night of sleep by ensuring the safety of their field force on the roads through our best-in-class road safety management software.