Software Support

About us Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage. Responsibilities : Handle customer support queries and verify issues reported by clients.Coordinate with the technology/development team to ensure timely resolution of issues.Provide training and demonstrations on various SIPL software solutions to customers and prospects.Analyse customer issues and queries to improve response mechanisms and support quality.Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.Perform software testing activities, analyse test results, and maintain testing metrics.Prepare and present detailed test reports.Manage and track change requests to ensure timely delivery and implementation.Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities.Maintain regular communication with existing and old clients for relationship management and new requirement generation.Send customer satisfaction and completion acknowledgement emails after successful project/order completion.Share introduction and marketing emails with prospective clients.Demonstrate software features and functionalities to prospective and existing customers.API testing using tools such as Postman.Work extensively with Microsoft Excel for reporting, analysis, and data handling.Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required.Required Skills & QualificationsStrong verbal and written communication skills.Good analytical and troubleshooting abilities.Customer handling and relationship management skills.Good understanding of software testing and defect tracking.Good knowledge of API testing tools, especially Postman.Proficiency in Microsoft Excel and reporting tools.Ability to manage multiple tasks and coordinate across teams.Willingness to learn new technologies and business processes.Ability to work in a fast-paced environment with a customer-centric approach.Preferred Candidate Profile Prior experience in software support, implementation, testing, or customer training will be an added advantage.Candidates with experience in SaaS, logistics, courier, ERP, or business automation software solutions will be preferred.Bond Terms & conditions: * 1st Month skill evaluation training on candidate's laptop (mandatory for 1st month), You will be eligible for stipend only after successful completion of evaluation training.INR 10,000/mo. stipend for six months as a trainee.INR 12,000/mo. stipend for the next six months as an On-Job Trainee (OJT).After completion of 1 year, you will be employed with a salary of INR 18,000 per month. Job Type: Full-timeBond : 2 years (two original certificates as bond security)- For Fresher Job Type: Full-time Salary: 10,000.00 - 18,000.00 per month Working hr : 9:30am - 6:30pm Compensation: 20,000.00 - 35,000.00 per month Benefits: Health insuranceLeave encashmentProvident FundAbility to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)Application Question(s): Candidates must have good email writing and communication skills(in English). Are you fluent in English (both written and spoken), which is required to handle foreign clients Are you willing to commit to a 2-year bond term (For freshers)Work Location: In person About us Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage. Responsibilities : Handle customer support queries and verify issues reported by clients.Coordinate with the technology/development team to ensure timely resolution of issues.Provide training and demonstrations on various SIPL software solutions to customers and prospects.Analyse customer issues and queries to improve response mechanisms and support quality.Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.Perform software testing activities, analyse test results, and maintain testing metrics.Prepare and present detailed test reports.Manage and track change requests to ensure timely delivery and implementation.Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities.Maintain regular communica