Software Implementer and Support

Job Description Key Responsibilities Handle customer support queries and verify issues reported by clients. Coordinate with the technology/development team to ensure timely resolution of issues. Provide training and demonstrations on various SIPL software solutions to customers and prospects. Analyze customer issues and queries to improve response mechanisms and support quality. Interact with Product Owners to report defect analysis, testing progress, and product functionality updates. Perform software testing activities, analyze test results, and maintain testing metrics. Prepare and present detailed test reports. Manage and track change requests to ensure timely delivery and implementation. Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities. Maintain regular communication with existing and old clients for relationship management and new requirement generation. Send customer satisfaction and completion acknowledgment emails after successful project/order completion. Share introduction and marketing emails with prospective clients. Demonstrate software features and functionalities to prospective and existing customers. API testing using tools such as Postman. Work extensively with Microsoft Excel for reporting, analysis, and data handling. Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required. Required Skills Qualifications Strong verbal and written communication skills. Good analytical and troubleshooting abilities. Customer handling and relationship management skills. Good understanding of software testing and defect tracking. Good knowledge of API testing tools, especially Postman. Proficiency in Microsoft Excel and reporting tools. Ability to manage multiple tasks and coordinate across teams. Willingness to learn new technologies and business processes. Ability to work in a fast-paced environment with customer-centric approach. Preferred Candidate Profile Prior experience in software support, implementation, testing, or customer training will be an added advantage. Candidates with experience in SaaS, logistics, courier, ERP, or business automation software solutions will be preferred. Benefits Company sponsored enrolment to online learning resources. 2nd and 4th Saturday off with Sunday weekly off Health insurance Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.