Source description
About the role
Job Description Are you passionate about technology, solving problems, and delivering exceptional customer experiences Join the Inventory Planner by Sage team as a Product Support Expert and play a key role in helping retailers optimize their inventory planning and grow their businesses. This is an exciting opportunity for someone looking to build a career in the SaaS industry. You'll become an expert in inventory forecasting while providing world-class technical support to our growing customer base. Working closely with teams across the business, you'll gain valuable exposure to how a high-performing software company operates while making a meaningful impact on customer success. If you're naturally curious, enjoy troubleshooting, and thrive in a cooperative, rapid-paced setting, we'd love to hear from you. Location - 3 days per week out of our Bangalore office. Key Responsibilities As a Product Support Expert, you will: Deliver exceptional technical support through live chat, email, and screen-sharing sessions. Troubleshoot, investigate, and replicate customer-reported product issues to identify root causes. Clearly explain product functionality, best practices, and solutions that meet customer business needs. Document issues with detailed reproduction steps and technical analysis for internal teams. Prioritize and manage time-sensitive support requests, ensuring timely resolution and proactive customer communication. Identify recurring trends, product issues, and knowledge gaps, providing valuable feedback to Product, Engineering, and Support teams. Maintain accurate customer records and case documentation within support systems. Collaborate with cross-functional teams to continuously improve customer outcomes, product adoption, and overall user experience. Support strategic projects focused on software enhancements, integrations, and partner solutions. Leverage customer insights and product usage data to identify opportunities that s .