IT Support Engineer Trainee

Role Overview: As an IT Support Engineer - Trainee at Sagent, you will play a crucial role in providing technical support to customers and internal teams. Your primary responsibilities will include troubleshooting Windows devices, managing tickets in a timely manner, ensuring system stability, and optimizing the assigned system environment. You should have a strong passion for technology, excellent problem-solving skills, and a focused attitude towards delivering exceptional service. Key Responsibilities: - Work as a part of the IT service desk with good computer knowledge - Demonstrate problem-solving capabilities and troubleshoot Windows devices - Manage and follow up on tickets promptly - Possess knowledge of email, MS Office applications, and browsers - Ensure a stable and well-performing system environment - Apply professional competencies to administrate and optimize the system environment Qualifications Required: - Bachelors Engineering degree in any domain willing to work in the IT support domain (BE / BTech in IT/CS /EC) - Willingness to work in 24/7 rotational shifts (on-site) - Strong passion for technology and a desire to learn and grow in the IT support field - Focused attitude with a commitment to delivering exceptional service - Excellent problem-solving skills and critical thinking ability - Eagerness to work in a dynamic, fast-paced environment - Willingness to adapt to new technologies and procedures Additional Details of the Company: Sagent is transforming the mortgage servicing industry by providing a modern customer experience for loan servicing. The platform allows customers to manage their home-owning lives remotely while helping servicers reduce costs, scale compliance, and increase servicing values. Sagent is a joint venture combining Fiserv Inc.'s fintech expertise with Warburg Pincus' experience in growing technology companies. The company is committed to hiring innovators and doers to disrupt the lending and housing industry. Sagent is an equal opportunity employer, promoting diversity and inclusion in the workplace. Role Overview: As an IT Support Engineer - Trainee at Sagent, you will play a crucial role in providing technical support to customers and internal teams. Your primary responsibilities will include troubleshooting Windows devices, managing tickets in a timely manner, ensuring system stability, and optimizing the assigned system environment. You should have a strong passion for technology, excellent problem-solving skills, and a focused attitude towards delivering exceptional service. Key Responsibilities: - Work as a part of the IT service desk with good computer knowledge - Demonstrate problem-solving capabilities and troubleshoot Windows devices - Manage and follow up on tickets promptly - Possess knowledge of email, MS Office applications, and browsers - Ensure a stable and well-performing system environment - Apply professional competencies to administrate and optimize the system environment Qualifications Required: - Bachelors Engineering degree in any domain willing to work in the IT support domain (BE / BTech in IT/CS /EC) - Willingness to work in 24/7 rotational shifts (on-site) - Strong passion for technology and a desire to learn and grow in the IT support field - Focused attitude with a commitment to delivering exceptional service - Excellent problem-solving skills and critical thinking ability - Eagerness to work in a dynamic, fast-paced environment - Willingness to adapt to new technologies and procedures Additional Details of the Company: Sagent is transforming the mortgage servicing industry by providing a modern customer experience for loan servicing. The platform allows customers to manage their home-owning lives remotely while helping servicers reduce costs, scale compliance, and increase servicing values. Sagent is a joint venture combining Fiserv Inc.'s fintech expertise with Warburg Pincus' experience in growing technology companies. The company is committed to hiring innovators and doers to disrupt the lending and housing industry. Sagent is an equal opportunity employer, promoting diversity and inclusion in the workplace.