Identity Support Engineer (Hyderabad)

Organization Overview Founded in 2017, SAGOUS Software and Services Pvt Ltd, an IT consulting and product development firm, began its operations in India. We believe in building solutions that revolutionize the way productivity is enhanced in an organization with security, reliability, and scalability. Our unwavering commitment to continuous research and process enhancement empowers us to deliver future-ready applications to clients. We assure the highest certainty and satisfaction through a profound commitment to our clients, comprehensive industry expertise, and a network of innovation. We are committed to providing our clients with the utmost safe and reliable service. Our goal is to deliver beyond expectations and deliver tangible value to our clients operations at every touch point. 1. As an L2 Identity Support Engineer, you will: - Provide Level 2 operational support for enterprise Identity and Access Management (IAM) environments, ensuring the availability, security, and reliability of identity services. - Troubleshoot and resolve escalated incidents related to Microsoft Active Directory, Microsoft Entra ID (Azure AD), and hybrid identity infrastructures. - Support identity-related configuration changes, access management, and directory services under the guidance of L3 engineering teams. - Perform root cause analysis for identity incidents and implement corrective and preventive actions. - Monitor and maintain enterprise identity infrastructure, ensuring compliance with security and operational standards. - Support identity security initiatives by implementing and maintaining Microsoft s Enterprise Access Model (EAM) and Tiering Model. - Utilize identity security assessment and posture management tools such as Semperis ADFR, DSP, DRET, Microsoft Identity Secure Score, Microsoft Assessments, PingCastle, and BloodHound. - Assist in disaster recovery planning (DRP) and operational readiness for Active Directory and Microsoft Entra ID environments. - Develop and maintain automation scripts using PowerShell to streamline identity administration and operational tasks. - Support Infrastructure as Code (IaC) implementations and CI/CD processes using Azure DevOps. - Analyze identity-related logs and security events using Splunk to support monitoring, troubleshooting, and incident response. - Collaborate with cybersecurity, infrastructure, cloud, and operations teams to maintain secure and resilient identity services. - Prepare technical documentation, operational procedures, and support knowledge-sharing initiatives. - Participate in a 24 7 operational support environment when required. 1. What You Bring to the Table: - 4-7 years of overall experience in Identity and Access Management (IAM), Microsoft Active Directory, Microsoft Entra ID (Azure AD), or hybrid identity environments. - Strong hands-on experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), PowerShell, Infrastructure as Code (IaC), Azure DevOps, Splunk, and enterprise identity security frameworks including the Microsoft Enterprise Access Model (EAM) and Microsoft Tiering Model. - Proven experience supporting enterprise identity infrastructure across complex, multi-site, or international environments, including Active Directory & Entra ID Disaster Recovery Planning (DRP), troubleshooting, root cause analysis, and operational support. - Hands-on experience with identity security assessment and posture management tools such as Semperis ADFR, DSP, DRET, Microsoft Identity Secure Score, Microsoft Assessments, PingCastle, and BloodHound. - Solid analytical, problem-solving, stakeholder management, communication, documentation, and presentation skills, with the ability to work effectively in high-pressure 24 7 operational environments. - Bachelor s or Master s degree in Computer Science, Information Technology, or a related field, along with one or more preferred certifications such as MCSA/MCSE, AZ-104, AZ-400, AZ-500, AZ-900, SC-300, SC-100, TCO/TCA, or equivalent Microsoft certifications. 1. You Should Possess the Ability to: - Troubleshoot and resolve complex identity-related issues across Active Directory and Microsoft Entra ID environments. - Support enterprise identity infrastructure while maintaining security, availability, and compliance. - Implement identity security best practices using Microsoft s Enterprise Access and Tiering Models. - Perform root cause analysis and proactively prevent recurring operational issues. - Automate identity administration and operational tasks using PowerShell. - Utilize Infrastructure as Code and Azure DevOps to support modern identity operations. - Analyze security events and identity logs using Splunk to support operational monitoring and incident investigations. - Support Active Directory and Entra ID disaster recovery planning and operational resilience. - Collaborate effectively with infrastructure, cybersecurity, cloud, and identity engineering teams. - Produce clear Organiza