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About the role
About the Role - We are seeking a proactive and client-focused Sr. System Administrator to join our global technology team. - This role requires not only strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations, but also excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders. - The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building solid relationships with business users and clients across geographies. Key Responsibilities - Microsoft Ecosystem & Security Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune. - Configure and support Azure Single Sign-On integrations. - Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols. - Manage patch updates, compliance, preventative maintenance, and optimization. - Migrations & Infrastructure Lead and execute Windows, email, and cloud migrations. - Design, implement, and support enterprise infrastructure solutions. - Manage upgrades, performance optimization, and capacity planning. - Helpdesk & Global IT Support Provide L2 , L3 & L4 support across systems, networks, and databases. - Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption. - Act as a trusted IT partner for teams and clients, delivering clear, qualified, and timely communication. - Handle day-to-day IT queries for globally distributed users with a strong customer-service approach. - Operations & Continuous Improvements Conduct system monitoring, reporting & auditing. - Identify, assess, and implement service cost improvements while maintaining risk and performance standards. - Integrate automation to streamline IT processes and enhance efficiency. - Apply IT operations best practices, ensuring user satisfaction and reliability. - Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management. - Implement monitoring and alerting for proactive issue resolution. - Create playbooks and documentation for Ops and Support teams. - Design, Deploy & Manage Teams Environment Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events). - Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps. - Configure and manage Teams policies, compliance, governance, and lifecycle management. Timing: Comfortable with US overlap shift (2 PM to 1 AM IST) 2 PM to 11 PM during work from office & 4 PM to 1 AM IST during work from home. Qualifications & Experience: - Associate or Bachelors degree in Computer Science, IT, or related field (or equivalent experience). - 5 to 8 years progressive experience in IT/system administration (L2, L3 & L4). - Hands-on expertise in: Entra ID (Azure AD), Intune, Microsoft Security Stack, Azure SSO Microsoft 365 Administration, Windows Server, Active Directory Google Workspace & Google Cloud administration are a plus Networking protocols, system security, storage, backups, and disaster recovery Experience with virtualization, scripting, and automation tools. - Microsoft/CompTIA or equivalent certifications are a plus. - Proven track record in client-facing IT support with strong communication, problem-solving, and stakeholder management skills. .
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