Reliability Operations Engineer

Position: Reliability Operations Engineer - J50243 - Production Support Monitoring (24x7). NOTE: This is a 24x7 rotational shift role supporting high-availability production environments. Role We are seeking a proactive and detail-oriented Reliability Operations Engineer to support the uptime, monitoring, and operational stability of our critical internet-facing web applications and transaction workflows. This role is responsible for real-time production monitoring, early anomaly detection, and first-level incident response to ensure seamless application performance and near 100% availability. The ideal candidate will have hands-on experience with monitoring tools (ELK Stack, Grafana), strong understanding of API workflows, and the ability to analyze logs and system metrics to identify and elevate issues promptly. Responsibilities Production Monitoring and Uptime Management Perform 24x7 monitoring of critical internet web applications and system workflows Ensure high system availability and proactively detect service disruptions Monitor API performance, latency, error rates, and transaction flows Track server health parameters including CPU, memory, disk utilization, and network stability Monitor Elasticsearch cluster health, index growth, and log ingestion pipelines Incident Detection & Escalation Identify incidents (P1 / P2 / P3) and raise timely alerts to application and infrastructure teams Perform first-level triage to determine whether issues are application, database, infrastructure, or external dependency related Maintain incident logs and support Root Cause Analysis (RCA) documentation Follow defined escalation matrix and SLA guidelines Application Workflow Validation Understand end-to-end application workflows and business transactions Review API request/response payloads and validate error conditions Distinguish between 4xx and 5xx errors and identify recurring failure patterns Support validation of integration points with external systems and APIs Observability & Dashboard Management Create and maintain real-time dashboards using Kibana and Grafana Monitor File beat and Logstash log ingestion processes Configure alerts and threshold-based monitoring for proactive incident detection Analyze system logs and application metrics to identify trends and anomalies Continuous Monitoring Improvements Suggest enhancements to monitoring metrics and dashboards Reduce false positives and improve alert quality Contribute to automation of monitoring tasks where feasible Experience 2-5 years of experience in Production Support, NOC, SRE Support, or Application Monitoring roles Hands-on experience working in 24x7 monitoring environments Experience supporting high-availability internet-based applications preferred Skills Application and Workflow Understanding Strong understanding of HTTP/REST APIs and JSON payload structures Knowledge of API status codes and error classification Ability to trace application workflows across services Monitoring and Observability Handson experience with ELK Stack (Elasticsearch, Logstash, File beat, Kibana) Monitoring Elasticsearch cluster health and index size management Experience creating dashboards in Kibana and/or Grafana Ability to configure monitoring alerts and thresholds Infrastructure and Systems Knowledge Basic Linux commandline proficiency (top, df -h, grep, tail, curl, netstat, etc.) Understanding of server health metrics and system performance indicators Basic knowledge of databases and log analysis Incident Management Ability to quickly assess and classify production issues Strong analytical and troubleshooting skills Familiarity with ticketing systems such as Jira or ServiceNow Soft Skills Strong analytical and problemsolving capabilities Ability to remain calm under pressure during highseverity incidents Clear verbal and written communication skills Strong attention to detail Willingness to work rotational shifts including nights and weekends Qualifications Bachelor's degree in Computer Science, Information Technology, or related field Certifications in Linux, Cloud, or Monitoring tools are an added advantage. Position: Reliability Operations Engineer - J50243 - Production Support Monitoring (24x7). NOTE: This is a 24x7 rotational shift role supporting high-availability production environments. Role We are seeking a proactive and detail-oriented Reliability Operations Engineer to support the uptime, monitoring, and operational stability of our critical internet-facing web applications and transaction workflows. This role is responsible for real-time production monitoring, early anomaly detection, and first-level incident response to ensure seamless application performance and near 100% availability. The ideal candidate will have hands-on experience with monitoring tools (ELK Stack, Grafana), strong understanding of API workflows, and the ability to analyze logs and system metrics to identify and ele