Technical Support Officer - BPO

As a Technical Support Officer at a top BPO based in Gurgaon, Delhi, you will be responsible for providing technical assistance to customers. Your key responsibilities will include: - Handling customer calls and resolving technical issues related to software, hardware, and communications. - Troubleshooting hardware issues on desktop computers, Macs, printers, and networks. - Configuring PC hardware and supporting LANs, PC operating systems, and desktop software. - Utilizing a variety of PC software, including the Microsoft Office Suite. - Understanding end user requirements and providing excellent customer service. - Demonstrating strong problem-solving, analytical, and communication skills. To be a successful candidate for this role, you should meet the following qualifications: - Technical Computer Graduate with experience in technical support. - Willingness to work in a 24-7 shift environment. - Basic understanding of the inter-relationship of software, hardware, and communications. - Strong customer service orientation and self-starter attitude. - Good listening skills and ability to analyze and solve technical problems. - Excellent interpersonal and written communication skills. If you are looking to join a dynamic team in a fast-paced environment, this role offers a great package with lucrative incentives, along with the opportunity to work in a rotational night shift. Candidates with excellent communication skills in English are encouraged to apply. Please note that telephonic interviews will be conducted, and walk-ins are strictly not allowed. As a Technical Support Officer at a top BPO based in Gurgaon, Delhi, you will be responsible for providing technical assistance to customers. Your key responsibilities will include: - Handling customer calls and resolving technical issues related to software, hardware, and communications. - Troubleshooting hardware issues on desktop computers, Macs, printers, and networks. - Configuring PC hardware and supporting LANs, PC operating systems, and desktop software. - Utilizing a variety of PC software, including the Microsoft Office Suite. - Understanding end user requirements and providing excellent customer service. - Demonstrating strong problem-solving, analytical, and communication skills. To be a successful candidate for this role, you should meet the following qualifications: - Technical Computer Graduate with experience in technical support. - Willingness to work in a 24-7 shift environment. - Basic understanding of the inter-relationship of software, hardware, and communications. - Strong customer service orientation and self-starter attitude. - Good listening skills and ability to analyze and solve technical problems. - Excellent interpersonal and written communication skills. If you are looking to join a dynamic team in a fast-paced environment, this role offers a great package with lucrative incentives, along with the opportunity to work in a rotational night shift. Candidates with excellent communication skills in English are encouraged to apply. Please note that telephonic interviews will be conducted, and walk-ins are strictly not allowed.