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About the role
As a member of the Sanofi Business Operations (SBO) Go-To-Market Capabilities (GTMC) team in Hyderabad, your role is crucial in standardizing and centralizing customer-facing operations across Sanofi's Global Business Units (GBUs). You will support the execution and modernization of Sanofi's commercial strategy by improving efficiency through the consolidation of tools, processes, and stakeholder collaboration. Key Responsibilities: - Manage data updates for Fair Market Value (FMV) rates, hospitality rules, and contracts. - Handle administrative tasks such as user access creation, cleanup of inactive users, and participant bulk uploads for OneCRM and cross-border instances. - Draft user acceptance test scripts for monthly feature releases on the Veeva CRM platform. - Analyze user workflows to identify optimization opportunities and configure system settings for better efficiency. - Develop and maintain reports to monitor tool adoption and engagement KPIs, ensuring data accuracy and consistency. - Manage user access, ensure proper security and access controls, and support data sync troubleshooting between local and global systems. - Stay updated on industry trends and CRM tools, supporting initiatives related to implementing recent tools or features for system improvement. Qualifications Required: - 2+ years of experience in CRM administration, preferably with Veeva CRM. - Previous experience in commercial operations, SFE, and field-force support is highly desirable. - Excellent communication, cross-functional collaboration, and project management skills. - Analytical mindset with attention to detail, strong problem-solving, and decision-making abilities. - Hands-on experience with CRM systems, especially Veeva CRM, and understanding of customer engagement tools and analytics. - Graduate/Postgraduate in Management, Statistics, Life Sciences, Engineering, Business Analytics, or related fields. - Fluent in written and spoken English with personal characteristics like being proactive, adaptable to change, and customer-centric. Join Sanofi to empower yourself and contribute to bringing life-changing science to the world. Benefit from flexible advancement opportunities, a collaborative work environment, competitive benefits, and a meaningful mission. Embrace diversity, equity, and inclusion as an equal opportunity employer. As a member of the Sanofi Business Operations (SBO) Go-To-Market Capabilities (GTMC) team in Hyderabad, your role is crucial in standardizing and centralizing customer-facing operations across Sanofi's Global Business Units (GBUs). You will support the execution and modernization of Sanofi's commercial strategy by improving efficiency through the consolidation of tools, processes, and stakeholder collaboration. Key Responsibilities: - Manage data updates for Fair Market Value (FMV) rates, hospitality rules, and contracts. - Handle administrative tasks such as user access creation, cleanup of inactive users, and participant bulk uploads for OneCRM and cross-border instances. - Draft user acceptance test scripts for monthly feature releases on the Veeva CRM platform. - Analyze user workflows to identify optimization opportunities and configure system settings for better efficiency. - Develop and maintain reports to monitor tool adoption and engagement KPIs, ensuring data accuracy and consistency. - Manage user access, ensure proper security and access controls, and support data sync troubleshooting between local and global systems. - Stay updated on industry trends and CRM tools, supporting initiatives related to implementing recent tools or features for system improvement. Qualifications Required: - 2+ years of experience in CRM administration, preferably with Veeva CRM. - Previous experience in commercial operations, SFE, and field-force support is highly desirable. - Excellent communication, cross-functional collaboration, and project management skills. - Analytical mindset with attention to detail, strong problem-solving, and decision-making abilities. - Hands-on experience with CRM systems, especially Veeva CRM, and understanding of customer engagement tools and analytics. - Graduate/Postgraduate in Management, Statistics, Life Sciences, Engineering, Business Analytics, or related fields. - Fluent in written and spoken English with personal characteristics like being proactive, adaptable to change, and customer-centric. Join Sanofi to empower yourself and contribute to bringing life-changing science to the world. Benefit from flexible advancement opportunities, a collaborative work environment, competitive benefits, and a meaningful mission. Embrace diversity, equity, and inclusion as an equal opportunity employer.
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