SAP ABAP Product Support Specialist

Role Overview: As a support engineer at SAP Fioneer, your primary responsibility will be to work closely with customers on issue resolution, de-escalation guidance, ticket management, and metrics review. You will be instrumental in ensuring overall system stability and performance by identifying, analyzing, and resolving functional issues. Your role will also involve collaborating with various teams to address incidents promptly and ensure system enhancements and deployments are successful. Key Responsibilities: - Supported overall system stability and performance by identifying, analyzing, and resolving functional issues. - Assisted in diagnosing and resolving ABAP-related issues by analyzing system logs and performing basic debugging under senior guidance. - Monitored system operations, including batch jobs and payment processes, and proactively addressed production issues. - Participated in incident management, including timely escalation of critical system issues. - Collaborated with support teams, developers, architects, and business stakeholders to ensure alignment with business requirements. - Maintained comprehensive documentation of incidents, resolutions, and system procedures, enabling effective knowledge sharing. - Executed test cases to validate system enhancements, fixes, and deployments. - Conducted functional testing of core banking applications and documented defects. - Logged, tracked, and managed defects using Jira, ensuring timely resolution. - Prepared deployment run sheets and ensured smooth release execution. - Supported system integration efforts and assisted in validating new technical solutions. Qualifications Required: - Experience in providing application and functional support in SAP or core banking environments. - Understanding of system enhancements, deployments, and release cycles. - Ability to perform root cause analysis and support issue resolution in collaboration with technical teams. - Familiarity with defect management tools (e.g., Jira) and incident tracking processes. - Knowledge of system integration concepts and business process flows (loans, deposits, payments, etc.). - Strong communication and documentation skills. - Flexible and open to working shifts when required. Benefits: At SAP Fioneer, you will have the opportunity to collaborate with industry experts on ambitious projects in the financial sector. The work environment encourages creativity, innovation, and career growth. Competitive compensation packages and progression opportunities based on merit are offered. Join us for a rewarding career where your professional needs are not just met but exceeded. Role Overview: As a support engineer at SAP Fioneer, your primary responsibility will be to work closely with customers on issue resolution, de-escalation guidance, ticket management, and metrics review. You will be instrumental in ensuring overall system stability and performance by identifying, analyzing, and resolving functional issues. Your role will also involve collaborating with various teams to address incidents promptly and ensure system enhancements and deployments are successful. Key Responsibilities: - Supported overall system stability and performance by identifying, analyzing, and resolving functional issues. - Assisted in diagnosing and resolving ABAP-related issues by analyzing system logs and performing basic debugging under senior guidance. - Monitored system operations, including batch jobs and payment processes, and proactively addressed production issues. - Participated in incident management, including timely escalation of critical system issues. - Collaborated with support teams, developers, architects, and business stakeholders to ensure alignment with business requirements. - Maintained comprehensive documentation of incidents, resolutions, and system procedures, enabling effective knowledge sharing. - Executed test cases to validate system enhancements, fixes, and deployments. - Conducted functional testing of core banking applications and documented defects. - Logged, tracked, and managed defects using Jira, ensuring timely resolution. - Prepared deployment run sheets and ensured smooth release execution. - Supported system integration efforts and assisted in validating new technical solutions. Qualifications Required: - Experience in providing application and functional support in SAP or core banking environments. - Understanding of system enhancements, deployments, and release cycles. - Ability to perform root cause analysis and support issue resolution in collaboration with technical teams. - Familiarity with defect management tools (e.g., Jira) and incident tracking processes. - Knowledge of system integration concepts and business process flows (loans, deposits, payments, etc.). - Strong communication and documentation skills. - Flexible and open to working shifts when required. Benefits: At SAP Fioneer, you will have the opportunity to collaborate with industry experts on