Senior Technical Service Manager (Bengaluru)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, outstanding benefits, and a team that wants you to grow and succeed. What youll build: As a Technical Service Manager (TSM) with a Security Expert focus, you will be a senior SAP Technical Consultant specializing in safeguarding customer environments, driving secure cloud adoption, and ensuring robust protection of SAP landscapes. You will play a pivotal role in SAP's Global strategy, helping customers achieve secure digital transformation with SAP S/4HANA. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Serve as the primary contact for customer technology and security discussions, including risk assessments and compliance requirements. Lead technical and security discussions, orchestrating SAP experts to address cybersecurity, data protection, and regulatory compliance. Own and maintain a comprehensive understanding of customer landscapes, with a focus on identifying and mitigating security vulnerabilities and risks. Support CDMs and Tec We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, outstanding benefits, and a team that wants you to grow and succeed. What youll build: As a Technical Service Manager (TSM) with a Security Expert focus, you will be a senior SAP Technical Consultant specializing in safeguarding customer environments, driving secure cloud adoption, and ensuring robust protection of SAP landscapes. You will play a pivotal role in SAP's Global strategy, helping customers achieve secure digital transformation with SAP S/4HANA. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Serve as the primary contact for customer technology and security discussions, including risk assessments and compliance requirements. Lead technical and security discussions, orchestrating SAP experts to address cybersecurity, data protection, and regulatory compliance. Own and maintain a comprehensive understanding of customer landscapes, with a focus on identifying and mitigating security vulnerabilities and risks. Support CDMs and Tec