ERP Systems Engineer, Advanced

ERP Platform Administration Administer and maintain the ERP environment, including system configurations, integrations, security, and performance monitoring. Ensure ERP system availability, reliability, and compliance with organizational standards. Coordinate system upgrades, patches, testing, and production deployments. Monitor system health and proactively identify opportunities for optimization.

Technical Support & Operations Serve as a Tier 2/Tier 3 escalation point for ERP-related incidents and service requests. Troubleshoot complex technical issues involving ERP applications, integrations, reporting, and data processing. Perform root cause analysis and implement corrective actions to prevent recurring issues. Support disaster recovery, business continuity, and system recovery activities.

Integration Management Design, develop, monitor, and maintain integrations between ERP and enterprise applications. Support APIs, middleware platforms, file-based integrations, and data exchange processes. Collaborate with application owners to ensure seamless data flow across systems. Monitor integration performance and resolve failures or data discrepancies.

ERP Enhancement & Continuous Improvement Evaluate business requirements and translate them into technical solutions. Recommend process improvements, automation opportunities, and system enhancements. Participate in ERP roadmap planning and modernization initiatives. Support implementation of new modules, functionality, and business capabilities.

Security & Compliance Support ERP security administration, role-based access controls, and segregation of duties requirements. Assist with audits, compliance reviews, and cybersecurity initiatives. Ensure data integrity, confidentiality, and regulatory compliance. Maintain documentation supporting governance and audit requirements.

Reporting & Analytics Support ERP reporting platforms, dashboards, and data analytics solutions. Develop and maintain technical objects, extracts, interfaces, and reporting solutions. Assist business users with reporting requirements and data analysis needs.

Project Participation Participate in ERP projects from planning through deployment. Provide technical leadership during system implementations, upgrades, and enhancements. Support testing activities including unit testing, system integration testing, user acceptance testing, and regression testing. Contribute to project schedules, risk assessments, and implementation planning.

Documentation & Knowledge Management Develop and maintain technical documentation, architecture diagrams, support procedures, and operational runbooks. Document system configurations, interfaces, and support processes. Contribute to ERP CoE knowledge repositories and best practices.