AI Associate Principal Engineer

Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency.

Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions.

Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows.

Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions.

Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations.

Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org.

Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines.

Help the CE team navigate competing priorities and align on strategies that move the needle for the business.