Source description
About the role
Job Summary We are looking for an experienced SAP SD Support Consultant with solid functional expertise in Order-to-Cash, pricing, billing, output determination, credit management, rebate processing, route settlement, IDocs, EDI, and cross-module integrations. The consultant will be responsible for providing L2/L3 SAP SD production support, resolving incidents and service requests within defined SLAs, performing root cause analysis, supporting enhancements, monitoring interfaces and jobs, and ensuring stability of the SAP SD processes for the Canada operation. The role requires strong hands-on experience in SAP SD business processes, integration with FI/MM and external systems, and the ability to work with business users, technical teams, and integration partners in a global support environment. Required Technical Knowledge - Solid communications in English. Candidate has to be able to lead discussion, create documentation and engage other support teams in Norh America and India - Strong experience in SAP SD support, preferably in AMS or production support environments. - Strong knowledge of end-to-end Order-to-Cash processes. - Experience with: - Sales order processing - Delivery processing - Shipment processing - Billing - Returns - Credit memo and debit memo processes - Cancellation and reversal scenarios - Strong understanding of pricing, billing, output determination, and customer master data. - Experience with Credit Management, including credit limits, credit blocks, exposure, and automatic credit checks. (Nice to have) - Experience with Rebate Processing, including agreements, accruals, settlements, corrections, and reconciliation. (Must have) - Experience with Route Settlement / DSD and shipment-related processes. (Must have) - Knowledge of IDoc and EDI monitoring and troubleshooting. - Experience with SAP transactions/tools such as: - VFX3 - VF31 - VF02 - VL09 - WE02 / WE05 - BD87 - SMQ1 / SMQ2 - RSNAST00 - Experience with PI/PO/XI or middleware-based .