Source description
About the role
Technical SkillsStrong proficiency in trouble shooting hardware and software issues. Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues Troubleshooting computer systems Diagnosing technological issues Setting up accounts and providing access to computer systems Providing training on how to use new software and hardware Solving problems or making minor repairs to computers and other technology Testing various components of a system to ensure theyre functional Making recommendations on how to improve an organizations computer systems Installing, updating, and ensuring compatibility of software and hardware Communication and Presentation SkillsAbility to communicate to non-technical staff on the thought and process behind the technical issues that have taken place. Ability to prioritize tasks and resolve them under time constraints. Strong analytical skills to solve problems quickly and judiciously. Ability to communicate cyber security practices to the management in order to get approvals in time. Present effectively on the current situation of security infrastructure in the organization. Ability to multitask in a high-pressure environment. Can resolve conflict when it comes to data downtime, maintenance issues that can arise in the factory from time to time. Technical SkillsStrong proficiency in trouble shooting hardware and software issues. Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues Troubleshooting computer systems Diagnosing technological issues Setting up accounts and providing access to computer systems Providing training on how to use new software and hardware Solving problems or making minor repairs to computers and other technology Testing various components of a system to ensure theyre functional Making recommendations on how to improve an organizations computer systems Installing, updating, and ensuring compatibility of software and hardware Communication and Presentation SkillsAbility to communicate to non-technical staff on the thought and process behind the technical issues that have taken place. Ability to prioritize tasks and resolve them under time constraints. Strong analytical skills to solve problems quickly and judiciously. Ability to communicate cyber security practices to the management in order to get approvals in time. Present effectively on the current situation of security infrastructure in the organization. Ability to multitask in a high-pressure environment. Can resolve conflict when it comes to data downtime, maintenance issues that can arise in the factory from time to time.