Principal, Customer Experience QA System

Job Description — Principal, Customer Experience QA System Exp - 13-15 yrs Bangalore (Hybrid) Role Summary The Principal, Customer Experience QA System is responsible for defining and driving the quality system of the Unified Web Front-End. This role ensures that quality is treated as a core engineering capability, embedded across all applications, enabling a reliable, performant, and scalable customer experience at global scale. Acting as a senior technical authority, the role establishes platform-wide standards, governance frameworks, and engineering practices, operating through influence across a multi-team, multi-domain environment. Key Responsibilities 1. QA System Strategy & Engineering Define and drive the platform-wide QA System Establish a unified validation model (functional, integration, regression, accessibility, performance) Own automation strategy and CI/CD integration Define and monitor platform-level KPIs Drive shift-left practices including testability and contract testing 2. Release Governance & Quality Authority Define and enforce Release Readiness Framework Provide independent quality assessment for each release Deliver formal quality recommendations based on readiness criteria Escalate unresolved risks with business impact and mitigation options Standardize readiness scorecards and governance artifacts 3. Cross-Application Quality Integration Ensure consistency across independently released applications Define cross-domain integration testing standards Identify and mitigate dependency risks Drive reuse and standardization of test assets and practices 4. Performance, Reliability & Observability Define platform performance validation strategy Establish observability as a release condition Ensure reliability and scalability beyond functional validation Collaborate with infrastructure on performance engineering 5. Continuous Quality Improvement Leverage incidents and observability insights Lead Root Cause Analysis from quality perspective Maintain quality backlog Drive measurable improvements in automation and coverage 6. Executive Communication & Influence Represent quality posture at governance level Translate risks into business impact Publish quality dashboards Influence stakeholders toward platform stability and consistency Experience & Skills Extensive experience in QA in large-scale digital platforms Experience building QA systems at platform level Strong expertise in automation, performance and observability Experience in multi-team environments Strong influencing skills without authority Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.