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About the role
India | Remote | Full-time UK business hours Pharmacy Module | Clinical Workflows | Product Requirements | UAT Help shape a fast-growing UK pharmacy technology platformScript Assist is looking for an exceptional Clinical or Product Analyst with hands-on experience working on the pharmacy or medication module of an EHR, EMR, HIS or pharmacy software platform. This role is specifically designed for someone who understands both: Pharmacy and medication workflowsHealthcare software and product deliveryYou may currently be working as a: Clinical AnalystProduct AnalystClinical Product AnalystHealthcare Business AnalystApplication AnalystClinical Application SpecialistFunctional ConsultantYour exact title is less important than the work you have performed. You must have meaningful experience working on the pharmacy or medication functionality within a healthcare software platform. This is a junior-to-mid-level role for a strong individual contributor. You do not need to be a senior manager, but you must have enough pharmacy systems experience to understand complex workflows, challenge unclear requirements and contribute meaningfully from the beginning. For the right person, this role can develop into substantially broader ownership of the Script Assist pharmacy platform. About Script AssistScript Assist is building the operating system for next-generation private healthcare in the UK. Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month. We are now expanding across additional private healthcare markets, including: ADHDWeight managementLongevitySpecialist private medicineEveryday healthcareOther complex treatment areasOur pharmacy platform supports live workflows across: Prescription receiptClinical and accuracy checkingDispensingStock and inventoryBatch and expiry managementFulfilmentPatient communicationPharmacy reportingPharmacy governanceYou will work directly with our Director of Pharmacy and help ensure that the platform reflects how pharmacies actually need to operate. The roleYou will act as a bridge between: Pharmacists and pharmacy operationsProductEngineeringQAImplementationCustomer SupportPharmacy customersYour role will be to understand real pharmacy and clinical requirements and translate them into safe, clear and effective software. For every requirement, you will need to understand both sides of the problem. The pharmacy questionWhat is the pharmacist, dispenser, prescriber or pharmacy operation trying to achieve The system questionWhat workflow, configuration, business rule, validation, integration or product change is required You will not simply record requests and pass them to Engineering. You will be expected to: Investigate the underlying problemUnderstand the complete end-to-end workflowAsk intelligent and structured questionsIdentify edge casesConsider clinical and patient-safety impactsChallenge unclear or incomplete requirementsIdentify second-order impacts elsewhere in the platformHelp define the correct solutionValidate that the delivered solution works properly What you will doYou will support and increasingly own work across: Analysing end-to-end pharmacy and medication workflowsGathering requirements from pharmacists, clinicians, customers and operational teamsTranslating requirements into user stories and acceptance criteriaWriting clear functional and product requirementsDocumenting workflow logic, system behaviour and business rulesIdentifying clinical, operational and patient-safety edge casesReviewing proposed solutions with Product and EngineeringContributing to backlog refinement and product prioritisationSupporting pharmacy-module configurationReviewing wireframes and proposed user experiencesCoordinating UAT with pharmacists and operational usersDesigning test scenarios and test casesLogging and triaging product defectsValidating fixes before releaseSupporting implementations, go-lives and hypercareInvestigating live pharmacy-platform issuesDistinguishing between product, configuration, data, workflow and training issuesSupporting medication and pharmacy data validationHelping define user roles, permissions and clinical controlsImproving pharmacy SOPs, guides and product documentationCreating training and enablement materialsIdentifying recurring workflow problemsHelping shape the future development of the pharmacy platform Relevant pharmacy and medication workflowsRelevant experience may include: Prescription and medication orderingPharmacy work queuesOrder triageClinical checkingPharmacist verificationAccuracy checkingMedication dispensingFormulary managementMedication configurationDosage, route, frequency and drug-form configurationMedication safety flagsClinical decision supportMedication administrationeMARStock and inventory managementBatch and expiry controlsPharmacy fulfilmentControlled-medication
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