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About the role
Employment Type : Full Time Location : Remote Experience : IT Support, Helpdesk, Technical Support, or System Support Roles Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence. We are looking for an IT Support Specialist to provide technical assistance, resolve system issues, and ensure smooth day-to-day IT operations across Scry AI. This role is critical in maintaining productivity, system reliability, and a seamless user experience for internal teams. As an IT Support Specialist at Scry AI, you will be responsible for providing first-level technical support, troubleshooting issues, and maintaining IT systems and devices. You will work closely with employees and technical teams to ensure quick resolution of issues and minimal disruption to operations. Technical Support & Troubleshooting Provide support for hardware, software, and network-related issues Respond to support tickets and user requests in a timely manner Set up and configure laptops, desktops, and user accounts Install and update software applications and tools User Assistance & Training Provide guidance on IT best practices and usage Support onboarding of new employees with IT setup Track and manage support tickets and issue resolution Documentation & Process Support Maintain knowledge base articles and support documentation Follow IT policies and procedures Experience in IT support, helpdesk, or technical support roles Basic understanding of operating systems, networks, and software tools Familiarity with ticketing systems and IT support workflows Good communication and user support skills Is proactive in improving support processes Communicates clearly with technical and non-technical users Thrives in a fast-paced, support-driven environment Is interested in IT systems, troubleshooting, and operations If this role interests you, follow our page to stay updated on more job opportunities and insights into how AI companies maintain efficient and reliable IT operations. Employment Type : Full Time Location : Remote Experience : IT Support, Helpdesk, Technical Support, or System Support Roles Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence. We are looking for an IT Support Specialist to provide technical assistance, resolve system issues, and ensure smooth day-to-day IT operations across Scry AI. This role is critical in maintaining productivity, system reliability, and a seamless user experience for internal teams. As an IT Support Specialist at Scry AI, you will be responsible for providing first-level technical support, troubleshooting issues, and maintaining IT systems and devices. You will work closely with employees and technical teams to ensure quick resolution of issues and minimal disruption to operations. Technical Support & Troubleshooting Provide support for hardware, software, and network-related issues Respond to support tickets and user requests in a timely manner Set up and configure laptops, desktops, and user accounts Install and update software applications and tools User Assistance & Training Provide guidance on IT best practices and usage Support onboarding of new employees with IT setup Track and manage support tickets and issue resolution Documentation & Process Support Maintain knowledge base articles and support documentation Follow IT policies and procedures Experience in IT support, helpdesk, or technical support roles Basic understanding of operating systems, networks, and software tools Familiarity with ticketing systems and IT support workflows Good communication and user support skills Is proactive in improving support processes Communicates clearly with technical and non-technical users Thrives in a fast-paced, support-driven environment Is interested in IT systems, troubleshooting, and operations If this role interests you, follow our page to stay updated on more job opportunities and insights into how AI companies maintain efficient and reliable IT operations.
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