Java Support Lead(SJ-BY)

Responsibilities Monitor Systems and dashboards for alerts, outages, or anomalies. Respond to customer queries via email, chat, or ticketing systems Perform initial triage of application issues. Validate user issues using logs, dashboards, or known issue repositories. Provide support for basic operations on the application under support Follow standard operating procedures (SOPs) to resolve frequently occurring issues. Escalate to L3/PD for bugs, complex incidents, or integration issues. Collaborate with engineering/dev teams to identify bugs or backend failures. Perform SQL/database lookups to trace payment records, refunds, chargebacks, etc. Simulate and reproduce issues using sandbox or test environments. Define the automation scope and recommend areas for implementation to reduce manual processes within the project. Work Experience in Merchant and Banking domain will be an added advantage Responsibilities Monitor Systems and dashboards for alerts, outages, or anomalies. Respond to customer queries via email, chat, or ticketing systems Perform initial triage of application issues. Validate user issues using logs, dashboards, or known issue repositories. Provide support for basic operations on the application under support Follow standard operating procedures (SOPs) to resolve frequently occurring issues. Escalate to L3/PD for bugs, complex incidents, or integration issues. Collaborate with engineering/dev teams to identify bugs or backend failures. Perform SQL/database lookups to trace payment records, refunds, chargebacks, etc. Simulate and reproduce issues using sandbox or test environments. Define the automation scope and recommend areas for implementation to reduce manual processes within the project. Work Experience in Merchant and Banking domain will be an added advantage