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About the role
We are looking for a motivated and tech-savvy Junior IT Support Engineer to join our IT team. The ideal candidate will have 1 to 2 years of hands-on experience in providing technical support, troubleshooting hardware/software issues, and assisting in daily IT operations. Key Responsibilities: Provide first-level technical support to users for hardware, software, and network-related issues. Install, configure, and maintain desktop/laptop systems, printers, and other IT equipment. Perform regular system backups, software updates, and antivirus management. Monitor and maintain LAN/WAN infrastructure and resolve connectivity issues. Support user account setup and management in Active Directory/O365. Assist in asset inventory management and documentation. Escalate complex issues to senior IT staff when necessary. Follow IT policies and security procedures. Minimum/Maximum/ Work Experience Required: 1-2 years of experience in IT support or system administration. Minimum Education Requirements: Bachelor s degree in computer science, IT, or related field. Specific Skill Set : Basic knowledge of Windows OS, MS Office, networking, and remote desktop tools. Familiarity with Active Directory, Office 365, and antivirus solutions. Good problem-solving and communication skills. Ability to work independently and as part of a team. Any other skill set: Exposure to ITIL practices or IT certifications like CompTIA A+, MCP, etc