Source description
About the role
Manage and oversee the daily activities of the helpdesk team to ensure timely resolution of customer queries and issues. Develop and implement process improvements to increase efficiency and productivity. Collaborate with other departments to resolve complex customer complaints and concerns. Analyze customer feedback and suggest changes to improve overall customer satisfaction. Train and guide new team members on helpdesk procedures and best practices. Monitor and report on key performance indicators (KPIs) such as response time and resolution rate. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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