IT Support & Application Executive - Fresher

As an IT Support & Application Executive at our well-established organization in Chennai, your role will revolve around providing high-quality first and second line support to internal users to ensure the smooth operation of business-critical systems and a great end-user experience. Key Responsibilities: - Act as a go-to expert for technical support across desktops, laptops, and mobile devices. - Onboard new starters, provision equipment, diagnose complex faults, and resolve incidents. - Monitor and respond to alerts across modern security and cloud platforms including Hubspot CRM, Financial Software, Azure, and Microsoft 365. - Collaborate with colleagues and third-party suppliers to troubleshoot issues, maintain hardware and software, and continuously improve IT services. - Manage maintenance management system configuration & operation. - Demonstrate good personal computer systems competence. - Basic knowledge of Office 365 is preferable. Qualifications Required: - Commercial experience in AZURE cloud platform, any CRM application, and web hosting. - IT-related qualification and/or relevant higher education. - Hands-on technical support experience. - Experience supporting Microsoft-based environments. - Experience working with/in an Azure environment. - Strong troubleshooting, communication, and organizational skills. You should be a confident and customer-focused IT support professional who thrives in a busy support environment. You'll manage your workload independently while also collaborating effectively within a team, delivering a professional service to users with varying technical abilities. Additional Company Details: - Working hours: Meet the needs of the business but generally Monday to Friday - (1000 to 1800 hrs) - Location: Based in Mylapore CIT Colony - Number of openings: 1 This role offers a hands-on and varied experience where problem-solving, user support, and making a visible impact are key aspects of your day-to-day responsibilities. As an IT Support & Application Executive at our well-established organization in Chennai, your role will revolve around providing high-quality first and second line support to internal users to ensure the smooth operation of business-critical systems and a great end-user experience. Key Responsibilities: - Act as a go-to expert for technical support across desktops, laptops, and mobile devices. - Onboard new starters, provision equipment, diagnose complex faults, and resolve incidents. - Monitor and respond to alerts across modern security and cloud platforms including Hubspot CRM, Financial Software, Azure, and Microsoft 365. - Collaborate with colleagues and third-party suppliers to troubleshoot issues, maintain hardware and software, and continuously improve IT services. - Manage maintenance management system configuration & operation. - Demonstrate good personal computer systems competence. - Basic knowledge of Office 365 is preferable. Qualifications Required: - Commercial experience in AZURE cloud platform, any CRM application, and web hosting. - IT-related qualification and/or relevant higher education. - Hands-on technical support experience. - Experience supporting Microsoft-based environments. - Experience working with/in an Azure environment. - Strong troubleshooting, communication, and organizational skills. You should be a confident and customer-focused IT support professional who thrives in a busy support environment. You'll manage your workload independently while also collaborating effectively within a team, delivering a professional service to users with varying technical abilities. Additional Company Details: - Working hours: Meet the needs of the business but generally Monday to Friday - (1000 to 1800 hrs) - Location: Based in Mylapore CIT Colony - Number of openings: 1 This role offers a hands-on and varied experience where problem-solving, user support, and making a visible impact are key aspects of your day-to-day responsibilities.