IT Support & Application Executive

As an IT Support & Application Executive at our well-established organization in Chennai, you will play a crucial role in ensuring the smooth operation of business-critical systems and providing exceptional support to internal users for a great end-user experience. Role Overview: You will be the central figure in the day-to-day IT operations, serving as the go-to expert for technical support on desktops, laptops, and mobile devices. Your responsibilities will range from onboarding new employees and setting up equipment to diagnosing complex issues and resolving incidents promptly and effectively. Key Responsibilities: - Provide first and first line support to internal users - Act as an expert for technical support on desktops, laptops, and mobile devices - Onboard new starters and provision equipment - Diagnose complex faults and resolve incidents - Monitor and respond to alerts on security and cloud platforms - Collaborate with colleagues and third-party suppliers to troubleshoot issues - Maintain hardware and software to improve IT services Qualifications Required: - Commercial experience in Azure cloud platform, CRM application, and web hosting - Hands-on technical support experience - IT-related qualification and/or relevant higher education - Experience supporting Microsoft-based environments - Experience working in an Azure environment - Strong troubleshooting, communication, and organizational skills In addition to the above, you should be a confident and customer-focused IT support professional who can work well in a busy support environment. You will have the opportunity to manage your workload independently while also collaborating effectively with your team to deliver high-quality service to users with varying technical abilities. Note: The working hours are typically Monday to Friday from 1000 to 1800hrs, and the position is based in Mylapore CIT Colony. As an IT Support & Application Executive at our well-established organization in Chennai, you will play a crucial role in ensuring the smooth operation of business-critical systems and providing exceptional support to internal users for a great end-user experience. Role Overview: You will be the central figure in the day-to-day IT operations, serving as the go-to expert for technical support on desktops, laptops, and mobile devices. Your responsibilities will range from onboarding new employees and setting up equipment to diagnosing complex issues and resolving incidents promptly and effectively. Key Responsibilities: - Provide first and first line support to internal users - Act as an expert for technical support on desktops, laptops, and mobile devices - Onboard new starters and provision equipment - Diagnose complex faults and resolve incidents - Monitor and respond to alerts on security and cloud platforms - Collaborate with colleagues and third-party suppliers to troubleshoot issues - Maintain hardware and software to improve IT services Qualifications Required: - Commercial experience in Azure cloud platform, CRM application, and web hosting - Hands-on technical support experience - IT-related qualification and/or relevant higher education - Experience supporting Microsoft-based environments - Experience working in an Azure environment - Strong troubleshooting, communication, and organizational skills In addition to the above, you should be a confident and customer-focused IT support professional who can work well in a busy support environment. You will have the opportunity to manage your workload independently while also collaborating effectively with your team to deliver high-quality service to users with varying technical abilities. Note: The working hours are typically Monday to Friday from 1000 to 1800hrs, and the position is based in Mylapore CIT Colony.