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About the role
Company Description Senses Electronics has been transforming classroom experiences since 2013 through its Senses Intelligent Interactive Panel (IIP), a solution designed to make teaching and learning more engaging and effective. The company focuses on empowering educators across schools and colleges by simplifying the Teaching-Learning process for both teachers and students. With a strong emphasis on technology-driven education, Senses Electronics supports the development of future-ready, confident learners and leaders. Its mission is to help teachers teach accurately, students learn through fun-based methods, and parents feel assured about their childs learning journey. Backed by exceptional customer support, Senses Electronics aims to build lasting partnerships with educational institutions to make learning easy, interactive, and enjoyable. Role Description The Service Support Engineer is a full-time, on-site role based in Chennai, responsible for providing technical and customer support for Senses Intelligent Interactive Panels and related solutions. In this role, the individual will handle hardware and software troubleshooting, perform diagnostics, and resolve product issues at customer locations. The Service Support Engineer will conduct installations, maintenance visits, and field service activities, ensuring systems are configured and functioning as intended. Day-to-day responsibilities include responding to support requests, documenting issues and resolutions, coordinating with internal teams to escalate complex problems, and guiding users on effective product usage. The role also involves maintaining service records, adhering to service-level commitments, and contributing to continuous improvement of support processes and customer satisfaction. Qualifications - Candidates should possess solid Customer Support and Customer Service skills, with the ability to communicate clearly and empathetically with school and college stakeholders. - Candidates should .