Technical Customer Support Engineer II with US Product Based Co - Remote

Our Client is seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. You should Problem solver, Independent worker, logical and critical thinker Highly adaptable to a new working environment Ability in Learning new skills and applying them for efficient customer issue resolutions Ability to work in 24/7 rotational shifts Client oriented thinking, ensuring high customer satisfaction indices . Required Skill Excellent communication and interpersonal skills Excellent comprehension skills Bachelors degree or equivalent experience 4+ years in a Technical support role in SaaS enterprise product Strong Experience with SQL for querying database Strong Experience in REST APIs, Postman, Kibana, Grafana Strong collaboration skills with cross functional team Proficient with ticketing systems like JIRA. Incident management, Escalations and SLA Basic Knowledge on cloud technologies Good Python knowledge. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field. .