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About the role
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience , strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices . Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Education College diploma in Information Technology or related discipline Bachelor’s degree preferred Experience 4+ years in corporate IT support Hardware/software troubleshooting and break-fix/repair Customer service in IT technical roles Technical Skills End-user and server hardware/software, operating systems, protocols Active Directory access and permissions Networking appliances troubleshooting and configuration Mobile device support Knowledge of Azure preferred Soft Skills Strong analytical and problem-solving abilities Excellent communication (verbal and written) Customer service orientation Time management and prioritization skills Ability to manage multiple projects in fast-paced environments Languages English: Intermediate proficiency required French and/or Spanish preferred
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