Lead Product Designer & Product Experience Owner

Role Overview: Shaka Guide, a leading travel technology company, is seeking a highly experienced Lead Product Designer & Product Experience Owner to take ownership of the complete customer experience across the platform. This role goes beyond traditional UI/UX design and requires a combination of product thinking, UX strategy, data analysis, customer empathy, design leadership, and creative direction to drive meaningful product improvements and enhance user experience quality. Key Responsibilities: - Product Experience Ownership: - Define end-to-end customer experience for web and mobile products. - Identify friction points and design intuitive workflows. - Improve onboarding, engagement, conversion, and satisfaction. - Ensure cohesive experiences across products and platforms. - Proactively identify usability issues. - UX Strategy & Product Thinking: - Think like a product owner by understanding customer needs, business goals, and technical constraints. - Frame problems, define opportunities, and propose solutions independently. - Balance user needs with business objectives and consider long-term product implications. - Use data to inform decisions and monitor outcomes. - Data-Driven Product Improvement: - Analyze user behavior through product analytics. - Identify drop-off points and conversion bottlenecks. - Evaluate engagement and retention metrics. - Collaborate with Product and Engineering teams to implement and measure experiments. - Creative Direction & Design Excellence: - Establish design standards and ensure consistency across products. - Review design work, drive design system improvements, and provide creative direction. - Advocate for simplicity, clarity, consistency, and polish in designs. - Work closely with UI/UX Designer to elevate design quality. - Cross-Functional Leadership: - Collaborate with various teams including Product, Engineering, Marketing, Customer Success, and Leadership. - Align stakeholders around product direction and facilitate decision-making. - Investigate customer issues, drive clarity and execution across teams, and help prioritize initiatives. Qualifications Required: - 8+ years of Consumer Apps Design experience. - 5+ years owning end-to-end product experiences. - Strong portfolio demonstrating UX strategy and high-quality execution. - Experience working closely with Product and Engineering teams. - Deep understanding of product strategy, user-centered design, and ability to make independent decisions. - Proficiency in user flows, information architecture, interaction design, wireframing, prototyping, and usability testing. - Strong analytical and data-driven mindset. - Exceptional communication, leadership, and presentation skills. - Experience in travel, marketplace, subscription, SaaS, or consumer mobile products. (Note: Any additional company details are not provided in the job description.) Role Overview: Shaka Guide, a leading travel technology company, is seeking a highly experienced Lead Product Designer & Product Experience Owner to take ownership of the complete customer experience across the platform. This role goes beyond traditional UI/UX design and requires a combination of product thinking, UX strategy, data analysis, customer empathy, design leadership, and creative direction to drive meaningful product improvements and enhance user experience quality. Key Responsibilities: - Product Experience Ownership: - Define end-to-end customer experience for web and mobile products. - Identify friction points and design intuitive workflows. - Improve onboarding, engagement, conversion, and satisfaction. - Ensure cohesive experiences across products and platforms. - Proactively identify usability issues. - UX Strategy & Product Thinking: - Think like a product owner by understanding customer needs, business goals, and technical constraints. - Frame problems, define opportunities, and propose solutions independently. - Balance user needs with business objectives and consider long-term product implications. - Use data to inform decisions and monitor outcomes. - Data-Driven Product Improvement: - Analyze user behavior through product analytics. - Identify drop-off points and conversion bottlenecks. - Evaluate engagement and retention metrics. - Collaborate with Product and Engineering teams to implement and measure experiments. - Creative Direction & Design Excellence: - Establish design standards and ensure consistency across products. - Review design work, drive design system improvements, and provide creative direction. - Advocate for simplicity, clarity, consistency, and polish in designs. - Work closely with UI/UX Designer to elevate design quality. - Cross-Functional Leadership: - Collaborate with various teams including Product, Engineering, Marketing, Customer Success, and Leadership. - Align stakeholders around product direction and facilitate decision-making. - In