Desktop Support Technician

Job Title: L1 Desktop Support Engineer Role: End User Computing (Desktop Analyst) L1 – Onsite Services Engineer (Dispatch Role) on-demand ticket-based support Location: Hyderabad, India Type: Dispatch / Onsite Support We are urgently looking for an IT Engineer for onsite dispatch support in Hyderabad. Job Descriptio nWe are seeking an IT Support Specialist to provide onsite end-user, office infrastructure ,asset management, and project-based support. The role involves troubleshooting, devic elifecycle management, office IT infrastructure support, inventory management, an dcoordination with remote technical teams and third-party vendors .Key Responsibilities :End-User Suppor t* Provide onsite support for desktops, laptops, mobile devices, printers, and peripheral s(Windows, macOS, Linux) .* Provision, deploy, replace, and decommission IT equipment .* Troubleshoot hardware, software, connectivity, and user-related issues .* Coordinate escalations with Level 2 support teams .Office Infrastructure Suppor t* Support office IT services including network connectivity, printing, voice, AV, an dworkplace technologies .* Install, maintain, and troubleshoot switches, routers, access points, and relate dinfrastructure equipment .* Assist with smart office solutions, digital signage, and conference room technologies .* Coordinate with vendors and support scheduled maintenance activities .Asset Managemen t* Conduct inventory audits and maintain accurate asset records .Project & Site Suppor t* Receive, register, label, image, deploy, track, and maintain IT assets .* Coordinate warranty repairs, device redeployment, disposal, and stock management .* Ensure compliance with asset management policies and audit requirements .* Support office moves, hardware refreshes, equipment relocations, and infrastructur eprojects .* Assist with business events, demonstrations, and technology deployments .* Provide remote hands support and escort third-party vendors when required .Required Skill s* Experience supporting Windows, macOS, Linux, mobile devices, printers, and offic eIT infrastructure .* Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points) .* Experience with hardware asset management and inventory control .* Strong troubleshooting, documentation, and customer service skills .* Ability to work independently and coordinate with remote support teams and vendors .