Monitoring Engineer

As a NOC IT Infra Monitoring Engineer at Shift Ahead, your role will involve ensuring the reliability and performance of systems in a 24/7 rotational work-from-home setup. With 1-3 years of relevant monitoring experience, you will be responsible for monitoring and acknowledging alerts on PagerDuty, Datadog, and Meraki proactively throughout the shift. Communication in English (US) with clients, ISPs, and vendors for troubleshooting is a key requirement. Key Responsibilities: - Monitor and acknowledge alerts on PagerDuty, Datadog, and Meraki to keep the customer and onsite team informed in a 24x7 environment. - Communicate effectively in English (US) with clients, ISPs, and vendors for troubleshooting. - Set up alerts in Datadog, PagerDuty Orchestration, Meraki, and monitor the entire network environment, including WAN, APs, routers, and switches. - Integrate and set up Datadog agents in QNAP NAS, print server hosts, and VM devices. - Setup on/off call shift with escalation policy adjustment in PagerDuty. - Troubleshoot Level-2 alerts for Systems Support and Monitoring, identifying and resolving issues efficiently. Qualifications Required: - 1-3 years of relevant monitoring experience. - Fluent communication in English (US) for client, ISP, and vendor interactions. - Proficiency in setting up alerts in Datadog, PagerDuty, and Meraki. - Extensive experience in Datadog agent integration and setup for various devices. - Knowledge of PagerDuty setup with Datadog and Meraki Dashboard. - Troubleshooting skills for Level-2 alerts and issue resolution. If you match the skill sets mentioned above, you are encouraged to apply for this immediate joining opportunity at Shift Ahead. As a NOC IT Infra Monitoring Engineer at Shift Ahead, your role will involve ensuring the reliability and performance of systems in a 24/7 rotational work-from-home setup. With 1-3 years of relevant monitoring experience, you will be responsible for monitoring and acknowledging alerts on PagerDuty, Datadog, and Meraki proactively throughout the shift. Communication in English (US) with clients, ISPs, and vendors for troubleshooting is a key requirement. Key Responsibilities: - Monitor and acknowledge alerts on PagerDuty, Datadog, and Meraki to keep the customer and onsite team informed in a 24x7 environment. - Communicate effectively in English (US) with clients, ISPs, and vendors for troubleshooting. - Set up alerts in Datadog, PagerDuty Orchestration, Meraki, and monitor the entire network environment, including WAN, APs, routers, and switches. - Integrate and set up Datadog agents in QNAP NAS, print server hosts, and VM devices. - Setup on/off call shift with escalation policy adjustment in PagerDuty. - Troubleshoot Level-2 alerts for Systems Support and Monitoring, identifying and resolving issues efficiently. Qualifications Required: - 1-3 years of relevant monitoring experience. - Fluent communication in English (US) for client, ISP, and vendor interactions. - Proficiency in setting up alerts in Datadog, PagerDuty, and Meraki. - Extensive experience in Datadog agent integration and setup for various devices. - Knowledge of PagerDuty setup with Datadog and Meraki Dashboard. - Troubleshooting skills for Level-2 alerts and issue resolution. If you match the skill sets mentioned above, you are encouraged to apply for this immediate joining opportunity at Shift Ahead.