Technical Telecaller - 2 Person

Handle customer inquiries and resolve technical issues via phone, email, or chat. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex technical issues. Document customer interactions and issue resolutions in a professional manner. Continuously update knowledge of products and services to provide accurate information. Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores. Job Requirements Strong understanding of technical concepts and principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to adapt to changing situations and priorities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.