CBS Support Lead

Role & responsibilities CBS & Production Support Lead Finacle L2 Support for core banking operations. Manage EOD/BOD processes , including: Month End Quarter End Year End activities Ensure stability of CBS batches, interfaces, and backend jobs. Possess working knowledge of CBS customizations . Payments Support Manage and support payment systems: IMPS RTGS NEFT UPI IFT Cards Management Systems Incident & Problem Management Own and resolve highpriority production incidents . Conduct Root Cause Analysis (RCA) and ensure: Permanent resolution of issues Closure of RCA action items Manage escalations during weekends and holidays based on application criticality. Team & Customer Services Management Lead and manage the Customer Services / Application Support Team . Act as the primary escalation point for business and operations teams. Mentor team members and ensure service quality. DR, Audit & Compliance Plan and execute Disaster Recovery (DR) drills . Support BCP readiness and regulatory audits. Ensure compliance with internal and RBI guidelines. Vendor & Stakeholder Management Coordinate with CBS vendors and thirdparty service providers. Track SLAs, issues, and corrective actions with vendors. Participate in discussions related to system improvements and upgrades. Automation & Continuous Improvement Identify opportunities for process and operational automation . Prepare proposals for automation and monitoring improvements. Drive initiatives to reduce manual efforts and recurring issues.