Senior Business Analyst

SVLL is seeking a Business Process Analyst to lead the analysis, optimization, and digital transformation of warehouse and logistics operations which is currently under mature state. The ideal candidate understands logistics operations, process improvement, data analysis, and business systems, and can translate operational challenges into scalable technology solutions. This role will report directly to the CEO and work closely with the Engineering Lead and Operations Leadership. Key Responsibilities Process Mapping & Improvement Study existing warehouse and logistics workflows across SVLL facilities Identify bottlenecks, inefficiencies, and manual dependencies Define future-state processes aligned with growth and automation objectives Establish standard operating procedures (SOPs) and best practices Business Requirements & Technology Enablement Gather requirements from warehouse, operations, finance, and customer teams Translate business requirements into functional specifications for the technology team Support development of WMS, dashboards, integrations, and automation workflows Ensure technology solutions are aligned with operational realities Data & Performance Analytics Define operational KPIs and business metrics Build reporting frameworks for warehouse productivity, SLA compliance, inventory accuracy, and customer performance Identify opportunities for cost reduction and process optimization through data analysis Customer & Integration Readiness Participate in onboarding of new enterprise customers Understand customer-specific process requirements Support ERP, WMS, and partner integration projects Ensure smooth transition from customer requirements to system implementation Automation & Transformation Evaluate opportunities for robotics, automation, AI, and digital workflows Work closely with automation partners and technology vendors Support SVLL's roadmap toward smart warehouses and global best practices Must-Have Experience 4-8 years experience in logistics, warehousing, supply chain, business analysis, or Process excellence Strong understanding of warehouse operations and fulfillment processes Experience documenting business requirements and process flows Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Preferred Background 3PL Logistics Supply Chain Consulting Warehouse Operations Excellence Process Improvement / Lean Projects WMS or ERP implementation projects Good to Have Exposure to automation, robotics, or digital transformation initiatives Experience with Power BI, Tableau, SQL, or analytics platforms Lean Six Sigma certification Knowledge of SAP, Oracle, or leading WMS platforms Success Metrics Measurable reduction in operational bottlenecks Successful rollout of digital initiatives Faster customer onboarding Improved warehouse productivity and SLA compliance Adoption of new technology solutions across operations Why This Role Matters at SVLL As SVLL scales and pursues larger enterprise opportunities and global expansion, technology alone will not create differentiation. The real advantage comes from designing world-class processes and then enabling them through technology. This role will ensure that SVLL's technology investments are driven by business outcomes, operational excellence, and long-term scalability.