L1 Support - IT Infrastructure

Position OverviewThe L1 Support Engineer is responsible for providing first-level technical assistance and support for IT infrastructure within the organisation. This role serves as the initial point of contact for end-users experiencing issues with hardware, software, networks, and other IT services. The ideal candidate should possess basic technical knowledge, excellent communication skills, and a customer-centric attitude.Key ResponsibilitiesRespond promptly to user queries and requests received via ticketing system, email, or telephone.Troubleshoot and resolve basic hardware and software issues for desktops, laptops, printers, and mobile devices.Assist users with password resets, account unlocks, and basic application support.Maintaining & operating of Virtual Conferences through multiple VC platforms.Escalate unresolved issues to L2/L3 support teams as per defined escalation procedures.Document issues, resolutions, and actions taken in the IT service management system.Perform routine checks and maintenance of IT equipment as directed.Support onboarding activities, including user account setup and device configuration.Maintain awareness of IT policies, security guidelines, and compliance requirements.Follow up with users to ensure satisfactory resolution of issues.Participate in team meetings and training sessions for continuous improvement.Helping Admin department regarding IT related points.Required Skills and QualificationsDiploma or Bachelors degree in Computer Science, Information Technology, or related field.02 years of experience in IT support or technical helpdesk roles.Basic understanding of Windows and/or Linux operating systems.Familiarity with common software applications (MS Office, email clients, browsers).Knowledge of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP).Strong verbal and written communication skills in English.Ability to work in shifts as per business requirements.Customer-oriented approach and problem-solving mindset.Willingness to learn and adapt to new technologies.Preferred SkillsExposure to ITSM tools (e.g., ServiceNow, Green IT Co., & Manage Engine) is an advantage.Basic knowledge of ITIL processes.Certifications such as A, N or similar will be considered a plus.Work Location & ScheduleLocation: KolkataRemunerationCompetitive salary as per industry standards for entry-level roles in IT support. Additional benefits as per company policy. Position OverviewThe L1 Support Engineer is responsible for providing first-level technical assistance and support for IT infrastructure within the organisation. This role serves as the initial point of contact for end-users experiencing issues with hardware, software, networks, and other IT services. The ideal candidate should possess basic technical knowledge, excellent communication skills, and a customer-centric attitude.Key ResponsibilitiesRespond promptly to user queries and requests received via ticketing system, email, or telephone.Troubleshoot and resolve basic hardware and software issues for desktops, laptops, printers, and mobile devices.Assist users with password resets, account unlocks, and basic application support.Maintaining & operating of Virtual Conferences through multiple VC platforms.Escalate unresolved issues to L2/L3 support teams as per defined escalation procedures.Document issues, resolutions, and actions taken in the IT service management system.Perform routine checks and maintenance of IT equipment as directed.Support onboarding activities, including user account setup and device configuration.Maintain awareness of IT policies, security guidelines, and compliance requirements.Follow up with users to ensure satisfactory resolution of issues.Participate in team meetings and training sessions for continuous improvement.Helping Admin department regarding IT related points.Required Skills and QualificationsDiploma or Bachelors degree in Computer Science, Information Technology, or related field.02 years of experience in IT support or technical helpdesk roles.Basic understanding of Windows and/or Linux operating systems.Familiarity with common software applications (MS Office, email clients, browsers).Knowledge of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP).Strong verbal and written communication skills in English.Ability to work in shifts as per business requirements.Customer-oriented approach and problem-solving mindset.Willingness to learn and adapt to new technologies.Preferred SkillsExposure to ITSM tools (e.g., ServiceNow, Green IT Co., & Manage Engine) is an advantage.Basic knowledge of ITIL processes.Certifications such as A, N or similar will be considered a plus.Work Location & ScheduleLocation: KolkataRemunerationCompetitive salary as per industry standards for entry-level roles in IT support. Additional benefits as per company policy.