Walk In Trainee Technical Support Representative Hyderabad (India)

Role & responsibilities : This is for a non-gaming process and is based on learning platforms. Responding promptly to customer queries in a timely and accurate manner via email. Acknowledging and resolving customer queries & technical problems by determining the cause of the problem, understanding the help required, and following up to ensure resolution. Maintain current knowledge and engage in a comprehensive understanding of the product and any associated updates to deliver prompt and accurate responses to customer inquiries. Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their concerns. Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience. Maintain a high level of attention to detail and dedication to upholding exceptional standards to deliver consistent quality. The company is committed to upholding its esteemed reputation for delivering superior customer service in all customer interactions Preferred candidate profile: Solid communication skills for effective interaction with customers via email. Emotional intelligence is important for identifying the emotions and concerns conveyed in written communication. Excellent Email etiquettes and Empathy is must Proficiency in processing emails quickly and accurately, meeting daily targets. A meticulous eye for detail and a positive attitude in problem-solving. Good investigation skills and operating different tools Should be able to draft own responses adding human touch. Preferred: Positive customer service skills in general such as Excellent written and verbal communication skills Showing empathy and compassion to customers Being patient while dealing with emergency cases and with irate customers. Analytical thinking to diagnose issues and identify effective solutions Maintaining a cheerful attitude even during challenging interactions Ability to thoroughly understand the product and provide accurate information and guidance to customers. Prioritizing tasks effectively to ensure timely resolution of customer issues. Good to have Proven customer support experience in email process is preferred. Experience in providing support to Worldwide customers will be an added advantage. Role & responsibilities : This is for a non-gaming process and is based on learning platforms. Responding promptly to customer queries in a timely and accurate manner via email. Acknowledging and resolving customer queries & technical problems by determining the cause of the problem, understanding the help required, and following up to ensure resolution. Maintain current knowledge and engage in a comprehensive understanding of the product and any associated updates to deliver prompt and accurate responses to customer inquiries. Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their concerns. Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience. Maintain a high level of attention to detail and dedication to upholding exceptional standards to deliver consistent quality. The company is committed to upholding its esteemed reputation for delivering superior customer service in all customer interactions Preferred candidate profile: Solid communication skills for effective interaction with customers via email. Emotional intelligence is important for identifying the emotions and concerns conveyed in written communication. Excellent Email etiquettes and Empathy is must Proficiency in processing emails quickly and accurately, meeting daily targets. A meticulous eye for detail and a positive attitude in problem-solving. Good investigation skills and operating different tools Should be able to draft own responses adding human touch. Preferred: Positive customer service skills in general such as Excellent written and verbal communication skills Showing empathy and compassion to customers Being patient while dealing with emergency cases and with irate customers. Analytical thinking to diagnose issues and identify effective solutions Maintaining a cheerful attitude even during challenging interactions Ability to thoroughly understand the product and provide accurate information and guidance to customers. Prioritizing tasks effectively to ensure timely resolution of customer issues. Good to have Proven customer support experience in email process is preferred. Experience in providing support to Worldwide customers will be an added advantage.