ServiceNow ITSM Consultant

You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. How You ll Make an Impact / ResponsibilitiesMaintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints. Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits. Define technical solutions aligned with client business problems at an architectural and design level of detail Advise on integration of ServiceNow with other applications and toolsets Provide strategic guidance to teams and project managers. Your opportunities for personal growthbe part of an international, multicultural and diverse teamwork independentlywork creativelyQualifications:Masters or Bachelor s degree in IT / Computer ScienceDetailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.Superior written and oral communication skills.7-9 years of experience in a similar role with hands-on experience in:ServiceNow Integration with different systemsCMDB design principles with a focus on CSDM modelAgile Service Management (release and deployment strategies)ServiceNow architecture understanding and technical support documentation skillsUnderstands ServiceNow coding and design standardsDemonstrate ability to evaluate constraints, risks and dependenciesProactive on reporting issues and risks, take part in team meetings, share ideas and work towards improving platformStrong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.ServiceNow Certifications (Administrator and Implementation Specialist) preferredImplement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutionsExpected to research, self-study and attain/retain accreditations on ServiceNowExperience working in a team-oriented, collaborative global environment You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. How You ll Make an Impact / ResponsibilitiesMaintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints. Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits. Define technical solutions aligned with client business problems at an architectural and design level of detail Advise on integration of ServiceNow with other applications and toolsets Provide strategic guidance to teams and project managers. Your opportunities for personal growthbe part of an international, multicultural and diverse teamwork independentlywork creativelyQualifications:Masters or Bachelor s degree in IT / Computer ScienceDetailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.Superior written and oral communication skills.7-9 years of experience in a similar role with hands-on experience in:ServiceNow Integration with different systemsCMDB design principles with a focus on CSDM modelAgile Service Management (release and deployment strategies)ServiceNow architecture understanding and technical support documentation skillsUnderstands ServiceNow coding and design standardsDemonstrate ability to evaluate constraints, risks and dependenciesProactive on reporting issues and risks