Global Scrum Master (Bengaluru)

Create a better #TomorrowWithUs As a Global Scrum Master and Lead Software Engineer for the Global Service Management (GSM) team, leading and enabling a globally distributed team across Bengaluru, Shenzhen, and Erlangen, you will drive Agile delivery, foster cross-cultural collaboration, and champion technical excellence. This role combines software development, platform operations, and Agile leadership, requiring a balanced focus on engineering productivity, service reliability, and stakeholder collaboration across development teams and Central IT organizations. Working closely with IT teams, Agile Release Trains (ARTs), Product Management, Architecture, and key stakeholders, you will drive continuous improvement initiatives for MRs Internal Development Platform (IDP), ensuring operational excellence, efficient ticket resolution, and the delivery of high-quality software solutions and internal engineering tools that support creative healthcare products and services. Job Profile: Serve as the Global Scrum Master for the GSM team, facilitating Agile ceremonies, fostering team collaboration, ensuring smooth sprint execution, and proactively removing impediments. Drive continuous improvement through measurement, analysis, and optimization of quality metrics, service KPIs, and team performance indicators. Lead and contribute to the development of internal engineering tools and solutions, including KPI reporting, AI-enabled knowledge management agents, Access management capabilities, and other productivity-enhancing applications. Collaborate with Product Owners, Architects, ARTs, and IT stakeholders to prioritize, refine, and deliver high-quality solutions aligned with business objectives. Lead technical analysis, implementation, testing, and validation of fixes for customer-reported issues, defects, and service tickets across the product landscape. Ensure solutions adhere to coding standards, quality guidelines, security requirements, and software development .