Kinaxis Rapid Response Specialist

Summary As a Kinaxis Rapid Response Specialist you will be working on Kinaxis Rapid Response used by Siemens Healthineers worldwide. Your tasks and responsibilities will include but are not limited to the following: Technical Expertise Optimize business processes (e.g. workbook setup) in 'Kinaxis Rapid Response Implement data integration, mapping concepts and data transformations in Kinaxis Rapid Response Monitor Kinaxis Rapid Response data interfaces and performance Configure and maintain Kinaxis Rapid Response Train support team and end-users in Kinaxis Rapid Response Provide 2nd level support (e.g. system, data and user administration) Provide 3rd level support (e.g. root cause analysis, business process support) Maintain knowledge base and perform deployment of changes Quality and Compliance Contribute to accurate and up-to-date quality and end-user documentation Assist during internal and external audits Required Knowledge/Skills, Education, And Experience Bachelor or Master degree in Computer Science/Engineering or equivalent 3-8 years of hands-on experience in Kinaxis Rapid Response, ETL and operational IT support especially in Incident Management Expert knowledge in data transformation and data quality management Hands on experience in cloud applications (e.g. Snowflake) especially regarding interfaces Superior verbal and written communication skills with an emphasis on multicultural sensitivity Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture Strong teamwork skills Structured, proactive, and self-directed work style Fluent in English Preferred Knowledge/Skills, Education, And Experience Experience in Kinaxis Rapid Response, Admin and Author certifications are a plus Experience in Healthcare industry business processes Proficiency in analytics tools is a plus SnowFlake Snaplogic SAP CPI Integrated Business Planning & Overview knowledge on Demand Planning Knowledge on Integration between Kinaxis & SAP