L1 Network Engineer -DC Support

Role Summary:The Level 1 Data Center Engineer will be responsible for performing day-to-day data center operational activities, including preventive maintenance, physical installation, cabling, and providing console access for network and server devices. The role involves first-level troubleshooting and coordination for incidents related to hardware, network interfaces, and device connectivity within the BFSI data center environment. Key Responsibilities: Perform preventive and scheduled maintenance activities for network, server, and storage devices as per the maintenance calendar. Handle rack mounting, de-racking, and patch cabling for routers, switches, firewalls, servers, and other DC equipment. Provide console access to remote teams for troubleshooting or configuration support. Monitor DC environment parameters such as power, temperature, and connectivity; escalate anomalies as per process. Work on incident and task tickets related to device down, link down, or interface issues through ITSM tools (ServiceNow / Remedy / etc.). Perform first-level checks and troubleshooting for devices and coordinate with Level 2/3 teams or OEMs for resolution. Maintain asset and inventory records of all equipment, patch panels, and cabling layouts. Support during change management activities, including patching, upgrades, and configuration updates. Ensure compliance with BFSI data center security and operational standards. Participate in regular audits and maintain proper documentation for all operational activities. Required Skills & Qualifications: Education: Diploma / B.E. / B.Tech in Electronics, IT, or Computer Science. Certifications: Basic CCNA certification (preferred) or equivalent networking knowledge. Experience: 13 years of experience in Data Center or IT Infrastructure operations, preferably in BFSI or managed services environment. Technical Skills: Knowledge of network fundamentals (LAN/WAN, VLANs, IP addressing). Experience in physical infrastructure handling – rack mounting, cabling, labeling, and documentation. Familiarity with ITSM ticketing tools. Basic understanding of server, storage, and power systems in data centers. Soft Skills: Strong communication and coordination skills. Ability to follow process and adhere to SLA timelines. Willingness to work in rotational shifts and during planned maintenance windows. Onsite presence at Bank Data Center(s). Coordination with Network, Server, and OEM vendor teams. Strict adherence to BFSI compliance and security protocols.