Service Manager ECC AMS

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary Designs and optimizes digital services to meet user requirements. Collaborates with cross-functional teams to ensure seamless integration of digital solutions. Analyzes system performance and implements improvements to enhance functionality. Key Areas of Responsibility • Defines functional specifications for digital service creation and management. Coordinates with development teams to translate requirements into technical solutions. • Conducts UAT and validation of digital services to ensure compliance with business needs. • Acts/Resolves on the observations emerging from digital service performance and proposes enhancements for continuous improvement. • Documents processes and maintains up-to-date records of functional design changes • Provides training and support to end-users on new or updated digital functionalities. • Contribute to functional and domain knowledge and skills to the team to turn user stories into working software and optimize business experience. • Translates business requirements into IT solutions to optimize business experience. • Analyse & solve problems to ensure complex issues are resolved efficiently within the governance framework. • Proactively share knowledge and experiences in focus groups, with colleagues from own and other teams with a similar technical and/or functional focus. • Acts as the trusted advisor for Product Owners, Service Owners and other business stakeholders for the Product area. • Collaborates at a functional level with involved suppliers/vendors in their domain. Critical Experiences • Bachelor's degree in Computer Science, Information Technology, or a related field. • Hands -on experience in software development or IT solutions, focusing on translating business requirements into functional specifications. • Certification in Agile methodologies such as Scrum Master or Product Owner is good- to-have for effective collaboration and project management. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife Privacy Notice for the Recruitment Process Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Pay Transparency Nondiscrimination Policy: Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.