Technical Support Engineer

About Signoz

SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.

• 29,000+ GitHub stars

• 900+ customers

• 8,000+ members in our Slack community

WHY US?

• Opportunity to work in a global dev infra product

• Backed by YC and some of the prominent VCs in the Bay Area

• We are completely remote. No offices

• Founding team member opportunity - build customer engineering function from scratch

What WE ARE Looking FOR

• This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.

• We're looking for someone who is:

• Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.

• Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.

• Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.

• Strong communication skills - you will frequently go on call with users for debugging issues

• WHO WOULD BE A GOOD FIT

• 2+ years experience in DevOps or engineering roles working with production systems at scale

• Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems

• Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms

• OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts

• Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript

• Customer-engineering mindset - enjoy helping other engineers solve technical problems

• WHO MAY NOT BE A GOOD FIT

• Candidates who are fresh out of college

• Engineers who lack ownership