ServiceNow ITSM Consultant (f/m/x)

We are looking for a Senior ServiceNow ITSM Consultant to support the evolution of the client's global Service Integration and Management (SIAM) organization. In this role, you will design, develop, and optimize enterprise-scale ServiceNow ITSM solutions, collaborate with global stakeholders, and provide technical leadership across platform enhancements, integrations, and operational support while driving continuous service improvement. Your tasks Designing and implementing enterprise-scale ServiceNow ITSM solutions, platform enhancements, and integrations with external enterprise systems Developing complex workflows, business rules, automations, scripts, APIs, and platform customizations to support global IT service management processes Analyzing business and operational requirements while providing technical leadership, architecture guidance, and solution recommendations Supporting platform operations by troubleshooting critical issues, performing root cause analysis, and driving continuous improvement initiatives Collaborating with global stakeholders, mentoring team members, and ensuring compliance with ITIL best practices, governance standards, and ServiceNow platform guidelines Requirements Minimum 6 years of professional experience in ServiceNow development and administration Strong expertise in ServiceNow ITSM, JavaScript, ServiceNow scripting, workflow development, APIs, and platform architecture Solid knowledge of ITIL processes, enterprise integrations, automation, and ServiceNow modules, including Incident, Request, Problem, Change, Knowledge, and Service Catalog Management Ability to design scalable ServiceNow solutions, lead technical discussions, mentor development teams, and work effectively within global enterprise environmentsFluent English (minimum B2 level) Nice to have Experience working within SIAM or large-scale multi-vendor service management environments Knowledge of ServiceNow platform governance, release management, and upgrade activities Familiarity with enterprise integration patterns, REST APIs, and automation initiatives Opportunity to contribute to the evolution of a global ServiceNow platform supporting HEINEKEN's international IT operations Collaboration with global architects, service owners, and technical teams while influencing platform strategy and continuous improvement initiatives Job no. JOB-8M78K Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws. Benefits For You Diverse portfolio of clientsWide portfolio of technologiesEmployment stabilityRemote work opportunitiesContracts with the biggest brandsGreat Place to Work EuropeMany experts you can learn fromOpen and accessible management team We are looking for a Senior ServiceNow ITSM Consultant to support the evolution of the client's global Service Integration and Management (SIAM) organization. In this role, you will design, develop, and optimize enterprise-scale ServiceNow ITSM solutions, collaborate with global stakeholders, and provide technical leadership across platform enhancements, integrations, and operational support while driving continuous service improvement. Your tasks Designing and implementing enterprise-scale ServiceNow ITSM solutions, platform enhancements, and integrations with external enterprise systems Developing complex workflows, business rules, automations, scripts, APIs, and platform customizations to support global IT service management processes Analyzing business and operational requirements while providing technical leadership, architecture guidance, and solution recommendations Supporting platform operations by troubleshooting critical issues, performing root cause analysis, and driving continuous improvement initiatives Collaborating with global stakeholders, mentoring team members, and ensuring compliance with ITIL best practices, governance standards, and ServiceNow platform guidelines Requirements Minimum 6 years of professional experience in ServiceNow development and administration Strong expertise in ServiceNow ITSM, JavaScript, ServiceNow scripting, workflow development, APIs, and platform architecture Solid knowledge of ITIL processes, enterprise integrations, automation, and ServiceNow modules, including Incident, Request, Problem, Change, Knowledge, and Service Catalog Management Ability to design scalable ServiceNow solutions, lead technical discussions, mentor development teams, and work effectively within global enterprise environmentsFluent English (minimum B2 level) Nice to have Experience working within SIAM or large-scale multi-vendor service management environments Knowledge of ServiceNow platform governance, release management, and upgrade activities Familiarity with enterpri