Advanced Network Solutions Engineer

As a Network Support Engineer Level 2 at Sikich, you will be responsible for providing expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborating with team members to resolve advanced network-related issues and taking ownership of escalated network issues from lower-level analysts will be crucial. You will create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system. Additionally, identifying potential network issues, recommending improvements, and implementing proactive solutions to enhance network performance and security will be part of your role. Key Responsibilities: - Provide expert-level technical support for clients in addressing complex network issues - Collaborate with team members to resolve advanced network-related issues - Take ownership of escalated network issues and provide in-depth analysis and resolution - Create and maintain detailed records of client interactions, network issues, and resolutions - Identify potential network issues, recommend improvements, and implement proactive solutions - Lead and participate in network projects, including upgrades, configurations, and performance enhancements - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges - Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction Qualifications Required: - 5+ years of experience providing end user and infrastructure technical support - A degree in IT or related fields, or equivalent experience - Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies - Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms - Strong customer service and communication skills - Ability to lead and mentor junior team members - Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities - Stay up-to-date with the latest industry trends and technologies Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Joining Sikich will provide you with benefits such as family health insurance, life & accident insurance, maternity/paternity leave, performance-based incentives, referral bonus program, exam fee reimbursement policy, Indian festival holidays, 5-day working week, and doctor's consultation. As a Network Support Engineer Level 2 at Sikich, you will be responsible for providing expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborating with team members to resolve advanced network-related issues and taking ownership of escalated network issues from lower-level analysts will be crucial. You will create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system. Additionally, identifying potential network issues, recommending improvements, and implementing proactive solutions to enhance network performance and security will be part of your role. Key Responsibilities: - Provide expert-level technical support for clients in addressing complex network issues - Collaborate with team members to resolve advanced network-related issues - Take ownership of escalated network issues and provide in-depth analysis and resolution - Create and maintain detailed records of client interactions, network issues, and resolutions - Identify potential network issues, recommend improvements, and implement proactive solutions - Lead and participate in network projects, including upgrades, configurations, and performance enhancements - Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges - Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction Qualifications Required: - 5+ years of experience providing end user and infrastructure technical support - A degree in IT or related fields, or equivalent experience - Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies - Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms - Strong customer service and communication skills - Ability to lead and mentor junior team members - Relevant IT certifications demonstrating advanced te