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About the role
Role Overview: You will be a hands-on, travel-ready IT Support Engineer with 3-4 years of experience, stationed at the corporate office or prestigious client site in Bangalore. Your responsibilities will cover end-to-end IT operations including endpoint management, datacenter upkeep, and executive video conferencing. Additionally, you will focus on scaling up on various Bare Metal Virtualization suites. Key Responsibilities: - Provide hands-on imaging, deployment, and troubleshooting for laptops and desktops in Windows and macOS environments - Resolve hardware, software, and peripheral issues to minimize user downtime - Install, configure, and administer basic Windows Servers and Active Directory (L2 level) - Manage Bare Metal Virtualization suites and execute routine datacentre upkeep - Configure, maintain, and troubleshoot switches, routers, and wireless access points - Diagnose and resolve LAN and WAN connectivity issues as L2 level, following up with various dependency service providers - Directly deploy, test, and troubleshoot Cisco-based video conferencing systems and VoIP setups - Assist executives and staff in setting up and testing scheduled meetings on WebEx, Microsoft Teams, and Zoom Qualifications & Requirements: - Experience: 3 to 4 years of proven, hands-on IT support experience - Location: Based in or willing to relocate/be positioned at customer sites across South India (Hyderabad, Bangalore, Vishakhapatnam, etc.) - Technical Proficiency: Strong working knowledge of Windows and macOS, Windows Server, Active Directory, datacentre operations, routing, switching, and Wi-Fi configurations - Certifications: Cisco CCNA Certification (or equivalent practical LAN/WAN experience) is highly preferred - Continuous Learning: Strong willingness and aptitude to scale up on modern Bare Metal Virtualization technologies (Nutanix, Microsoft HyperV, VMWare, Linux based Hypervisor, etc.) and attain certifications - Soft Skills: Excellent client-facing communication skills for handling prestigious customer sites and supporting executive VoIP/Video conferencing deployments Role Overview: You will be a hands-on, travel-ready IT Support Engineer with 3-4 years of experience, stationed at the corporate office or prestigious client site in Bangalore. Your responsibilities will cover end-to-end IT operations including endpoint management, datacenter upkeep, and executive video conferencing. Additionally, you will focus on scaling up on various Bare Metal Virtualization suites. Key Responsibilities: - Provide hands-on imaging, deployment, and troubleshooting for laptops and desktops in Windows and macOS environments - Resolve hardware, software, and peripheral issues to minimize user downtime - Install, configure, and administer basic Windows Servers and Active Directory (L2 level) - Manage Bare Metal Virtualization suites and execute routine datacentre upkeep - Configure, maintain, and troubleshoot switches, routers, and wireless access points - Diagnose and resolve LAN and WAN connectivity issues as L2 level, following up with various dependency service providers - Directly deploy, test, and troubleshoot Cisco-based video conferencing systems and VoIP setups - Assist executives and staff in setting up and testing scheduled meetings on WebEx, Microsoft Teams, and Zoom Qualifications & Requirements: - Experience: 3 to 4 years of proven, hands-on IT support experience - Location: Based in or willing to relocate/be positioned at customer sites across South India (Hyderabad, Bangalore, Vishakhapatnam, etc.) - Technical Proficiency: Strong working knowledge of Windows and macOS, Windows Server, Active Directory, datacentre operations, routing, switching, and Wi-Fi configurations - Certifications: Cisco CCNA Certification (or equivalent practical LAN/WAN experience) is highly preferred - Continuous Learning: Strong willingness and aptitude to scale up on modern Bare Metal Virtualization technologies (Nutanix, Microsoft HyperV, VMWare, Linux based Hypervisor, etc.) and attain certifications - Soft Skills: Excellent client-facing communication skills for handling prestigious customer sites and supporting executive VoIP/Video conferencing deployments