Manager Customer Success Engineering

Were looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. Youve triaged incidents, tuned detections, escalated threats, and know exactly what breaks in a customers environment at 2am. Youll be the technical anchor for our most complex customer relationships. You handle escalations, run executive reviews, and as Simbian grows, youll build and lead the team behind you. This is a player-coach role. You lead from the front before you lead a team. What Youll Do Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment Partner with customers to tune Simbians AI agent to their environment - detection logic, response playbooks, integrations Work cross-functionally with product and engineering to translate customer pain into roadmap priorities Build out processes, runbooks, and escalation frameworks from scratch as the function scales Hire, onboard, and lead a Customer Success Engineering team as customer volume grows Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed Requirements 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering Background in an MDR or MSSP strongly preferred you understand what it means to manage security outcomes for multiple customers simultaneously Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent) Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread Experience managing or mentoring junior security analysts or engineers Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day Comfortable working in an early-stage environment where the process doesnt exist yet - you build it Nice to have Experience with AI-driven security platforms or SOAR automation CISSP, CISM, GCIA, GCIH, or equivalent certifications Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor Benefits Direct line to product - your customer insights shape what we build next Build and own a function from the ground up Remote-first, high-trust culture Competitive comp + equity at an early-stage AI security company Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.