Analytics Operations Analyst

Analytics Operations Analyst (SRE Track) WHAT YOU WILL BE RESPONSIBLE FOR The Analyst will be joining a highly productive, entrepreneurial team within a global organization. This is an excellent opportunity for a technically minded self-starter to support SimCorp s Axioma Risk clients as part of the Analytics Operations department. After a comprehensive training program, we expect you to: Initially: Oversee client processing, perform initial investigation and resolution of issues where possible, and escalate to second-line support via our Incident process when needed Work closely with the global Analytics Operations and Managed Services team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas) Contribute towards and improve dashboards and alerting capabilities to automate client process monitoring Liaise with Global teams to follow up on Incidents and drive enhancements to improve system stability and performance As you grow: Actively drive requirements for improving batch tracking and monitoring capabilities for various stakeholders Assist in developing monitoring and automation tools to reduce manual effort Contribute shifting toward a proactive, SRE-led model focused on platform stability and proactive incident prevention Help evolve observability and alerting strategies in collaboration with Release Quality Team Participate in incident post-mortems, root cause analysis and their long-term resolutions Maintain runbooks and documentation to standardize support workflows What we value: We expect you to be good at several of the following and be able to - and interested in - learning the rest. Preferred 1-4 years prior experience in similar field with Bachelor s / Masters degree in Computer Science, IT or Engineering from an accredited institution Experience monitoring and supporting SaaS technology platform Familiarity with Cloud technology and terminology is plus Experience using tools such as Kibana and Grafana Exposure to Power BI, Excel or SQL for data analysis and review is favourable Scripting experience with PowerShell/python is beneficial Proficient in writing and speaking English Strong quantitative problem-solving and analytical skills, detail oriented Ability to multi-task and manage cross-departmental projects Ability to work on a global team spread across multiple locations and time zones Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.